AI Business Analyst/Adoption Specialist

Be the backbone of hope and healing.At Minnesota Adult & Teen Challenge, every role matters in helping people overcome addiction and find a new path forward. Whether you’re working directly with clients or supporting behind the scenes, your contributions make recovery possible. In return, we offer a values-driven workplace, supportive managers, and opportunities to grow. That commitment has earned us recognition from Newsweekas a Best Addiction Treatment Center and seven straightStar Tribune Top Workplace awards.

Job Summary

Reporting to the I.T. Supervisor - Infrastructure, this position serves as the organization's champion and ambassador for AI-powered productivity through Microsoft 365 Copilot and other tools, while driving broader adoption and effective use of Microsoft 365 technologies across the company. The role collaborates with departments, Directors, and staff to spot workflow inefficiencies, co-design AI and M365 powered solutions for enhanced efficiency and innovation, deliver empowering training/resources, and provide hands-on system administration support to the IT team.

Essential Job Responsibilities:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The essential functions include the following:

• Serve as the primary Microsoft 365 Copilot ambassador and technology champion, building strong relationships with department leaders, Directors, and teams to understand their workflows, pain points, and objectives, while driving broader technology adoption and innovation across the organization—not limited to AI.
• Consult with stakeholders to uncover opportunities for efficiency gains through Microsoft 365 tools and emerging technologies (with a primary focus on AI automation and enhancement, e.g., content generation, data analysis, summarization, email/ticket drafting), then develop and deploy tailored solutions while teaching users effective techniques and self-service approaches to empower independence ("teach them how to fish").
• Lead the rollout, configuration, optimization, and support of Microsoft 365 Copilot, including user access provisioning, integration with core apps (Word, Excel, PowerPoint, Outlook, Teams, etc.), governance/compliance alignment, usage monitoring, and impact measurement to maximize productivity gains and serve as a model for broader technology enablement.
• Design and deliver engaging, audience-specific training programs and workshops (executive briefings for VPs/Directors, departmental sessions, one-on-one coaching), including live/virtual demos, practical use cases, best practices, security awareness, and change management guidance to accelerate adoption of Copilot and other Microsoft 365 capabilities company-wide.
• Serve as the go-to subject matter expert on Microsoft 365 Copilot and the wider Microsoft 365 ecosystem, offering adoption coaching, troubleshooting, and guidance to drive utilization of AI and other productivity technologies, minimize legacy process reliance, and foster a company-wide culture of continuous improvement through feedback loops and ROI tracking.

Why this role mattersOur programs depend on reliable, secure communication and efficient documentation. This role reduces manual work, improves consistency, and safeguards data so our teams can serve clients better.

What you will do

• Serve as our Copilot ambassador and coach. Meet with departments to map workflows, identify pain points, and co-design practical solutions using Microsoft 365 and AI.
• Lead Copilot rollout and optimization. Manage access, integrations, settings, and alignment with governance and compliance. Track usage and impact.
• Build training that works. Deliver exec briefings, department sessions, and one-on-one coaching. Create demos, use cases, and job aids.
• Strengthen M365 adoption beyond AI. Help teams get more from Teams, SharePoint, OneDrive, and Outlook.
• Partner with IT. Support administration work across Microsoft 365, including Entra ID, Intune, Exchange Online, Teams, licensing, and security configurations.
• Promote safety and stewardship. Align with security, privacy, and compliance requirements. Escalate risks timely.
• Close the loop. Gather feedback, iterate content, and report results to leaders with clear data.

Minimum qualifications

• Experience driving adoption of Microsoft Copilot or other AI tools in an organization.
• Strength in training, facilitation, and change management. Able to translate tech into plain language.
• Ability to diagnose workflows and design simple, secure solutions.
• Demonstrated commitment to compassion, honor, respect, integrity, servanthood, and trust.

Preferred

• Experience in a regulated or healthcare-adjacent environment with sensitivity to client privacy.
• Microsoft 365 or Copilot certifications or equivalent training.

Target Compensation (Negotiable based on Qualifications):

$62,000-$70,000/year

Our robust benefits package includes medical, HSA, dental, vision, PTO, dependent care FSA, disability, life insurance and 403b retirement plan for all full time employees.

We seek to recruit, develop and retain the most talented people from a diverse candidate pool in order to successfully meet our mission of helping every Minnesotan find help and healing from addiction. 

Mn Adult & Teen Challenge is an Equal Opportunity Employer and does not discriminate based on any category protected by federal, state or applicable laws.

Reasonable accommodation is provided upon request.