AI Implementation Technical Program Manager: 26-02720
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Overview
Job Description
This role focuses on building and managing a centralized library of AI-powered tools designed to enhance customer support operations. You will be responsible for the entire lifecycle of these AI skills, from creation and verification to ongoing maintenance and quality assurance. The position requires a deep understanding of AI capabilities and a strong ability to translate complex processes into effective, production-ready tools.
Key Responsibilities:
- Develop and govern an AI skills repository, ensuring quality and relevance.
- Collaborate with cross-functional teams to identify and implement AI-driven solutions.
- Design and execute evaluation frameworks for AI tool performance and accuracy.
- Manage the end-to-end lifecycle of AI skills, including creation, updates, and retirement.
- Establish standards for AI tool development, documentation, and responsible usage.
Must-Have Skills:
- Extensive experience in technical program management.
- Proven ability in prompt engineering and AI tool implementation.
- Exceptional written communication for technical documentation.
This role is ideal for someone with experience in a customer support or operations environment within the technology sector.
ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
