AI Program & Implementation Manager

This Jobot Job is hosted by: Amanda PrestonAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $140,000 - $160,000 per yearA bit about us:We are a large, established enterprise organization operating at scale across multiple business domains. Technology plays a critical role in how we enable our workforce, streamline operations, and support innovation. Our teams focus on building reliable, secure, and forward-looking platforms that improve how work gets done across the organization.We are investing heavily in AI-enabled services, automation, and modern integration patterns to create smarter, more connected systems that empower employees and drive measurable efficiency.Why join us?Why Join UsOwn and shape the future of enterprise AI and automation at scaleWork in a highly visible role with direct impact on how thousands of employees interact with technologyBalance strategic ownership with hands-on technical workCollaborate with strong engineering, security, data, and business teamsJoin an organization committed to long-term investment in AI, automation, and modern enterprise platformsCompetitive compensation and comprehensive benefits packageJob DetailsRole OverviewWe are seeking a hands-on, technically strong AI Integration & Automation leader to drive the implementation, expansion, and optimization of an enterprise AI chatbot and its integrations across core business systems. This role sits at the intersection of AI, automation, and systems integration and is responsible for turning AI strategy into measurable business outcomes.This is a highly visible role that blends technical execution, product ownership, and cross-functional leadership. The ideal candidate is comfortable both building integrations directly and guiding stakeholders on how AI-enabled automation can transform day-to-day operations.Key ResponsibilitiesLead AI integration and automation initiatives from concept through production, ensuring alignment with business goals, timelines, and return on investmentDesign, build, and maintain API-based integrations between an enterprise AI chatbot and internal systems such as ITSM, document management, HR, Finance, CRM, and other operational platformsConfigure, enhance, and optimize existing chatbot workflows, connectors, and automation logic to improve efficiency, accuracy, and user experienceWork hands-on with APIs, SDKs, middleware, and orchestration tools to connect applications and automate repetitive or manual processesPartner closely with business stakeholders to identify, evaluate, and prioritize processes suitable for AI-enabled automationDevelop reusable integration frameworks, templates, and patterns to enable scalable enterprise adoptionCollaborate with data, security, and IT teams to ensure integrations meet enterprise standards for compliance, privacy, reliability, and performanceMonitor usage, performance, and business impact of deployed integrations and continuously iterate to improve outcomesServe as product owner for the enterprise AI chatbot, managing roadmap, integrations, adoption strategy, and ongoing enhancementsAct as an internal advocate for AI-enabled services, educating teams on how automation and integrations can improve efficiency and decision-makingRequirementsBachelor’s degree in Computer Science, Information Systems, Business, or a related fieldMaster’s degree (MBA or MS in AI, Data Analytics, or a related discipline) preferredITIL v3 or later certification preferredCertifications in automation, cloud, or AI platforms (e.g., Microsoft Power Platform, Azure AI, UiPath, AWS AI/ML) are a plusExperience5–7+ years of experience in IT service delivery, automation, systems integration, or digital transformationProven hands-on experience designing and deploying API-based integrations between enterprise systems and AI or automation platformsExperience integrating chatbots or virtual agents with backend systems via APIs, middleware, or workflow toolsWorking knowledge of platforms such as Microsoft Power Automate, Logic Apps, ServiceNow, or equivalent orchestration toolsFamiliarity with LLM-enabled enterprise tools (e.g., Copilot, Moveworks, Azure OpenAI) and how they operate within enterprise environmentsStrong understanding of authentication, authorization, and data exchange standards (OAuth, REST, JSON, Graph APIs, webhooks)Experience managing cross-functional technical initiatives with clear, measurable business outcomesPrior people leadership or team mentorship experience is a plusProficiency in at least one scripting or integration language (PowerShell, Python, or JavaScript)Solid understanding of enterprise systems integration across HR, ITSM, Finance, and CRM domainsCore CompetenciesHands-on builder mindset with comfort developing, testing, and troubleshooting integrations directlyStrong analytical and problem-solving skills with the ability to translate business needs into technical solutionsClear and effective communicator able to bridge technical and non-technical stakeholdersStrategic thinker who aligns AI and automation efforts with broader technology and business objectivesContinuous learner who stays current with evolving AI, automation, and integration technologiesInterested in hearing more? Easy Apply now by clicking the "Apply Now" button.Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy