Air Conditioning General Manager Fort Lauderdale

• Oversee end-to-end residential and commercial HVAC operations: service, maintenance, installations, and customer care
• Work in the field alongside technicians and customers during the first year (50% of time) to deeply understand workflows and challenges
• Design, implement, and continuously refine Standard Operating Procedures (SOPs) across service, installation, dispatch, and support teams
• Lead systems adoption & good, better, best pricing (e.g., Jobber / service titan, inventory and logistics tools) and process automation
• Ensure operational alignment between sales, service, dispatch, and support

• Build leadership capacity across the organization: train, mentor, and develop managers and supervisors
• Define written roles & responsibilities for leaders and key positions to ensure clarity and accountability
• Coach managers on balancing accountability with inspiration
• Drive leadership development programs and foster a culture of ownership and continuous improvement

• Define KPIs at every level: company, branch, team, and individual
• Establish how KPIs are tracked, by whom, and at what cadence
• Create a rhythm of accountability (daily huddles, weekly reviews, monthly/quarterly scorecards, leadership dashboards)
• Ensure teams and leaders are held to performance targets, with interventions when needed

• Translate growth targets (8x YoY expansion) into operational plans and resource strategies
• Manage operational budgets, margin targets, and P&L performance
• Identify and execute revenue growth initiatives (e.g., membership programs, upsell opportunities, new service offerings)
• Support fleet, facility, and infrastructure scaling

• Guarantee an exceptional customer experience across all touchpoints (service calls, installs, maintenance, follow-up)
• Implement QA systems and customer feedback loops for continuous improvement
• Hold teams accountable to service-level commitments

• 10+ years of progressive operations leadership in residential services (HVAC preferred)
• Proven experience scaling operations through rapid growth
• Demonstrated success leading multi-site or multi-team organizations with P&L ownership
• Strong background in KPI design, tracking systems, and accountability frameworks
• Ability to balance hands-on field work with strategic leadership
• Excellent leadership, coaching, and communication skills

• Servant leader with humility and discipline to start in the field
• Results-driven, high integrity, decisive, and people-first
• Comfortable in high-growth, fast-changing environments
• Passionate about building teams, systems, and scalable operations

• Competitive six-figure base salary + performance bonus tied to operational and growth metrics
• Equity or profit sharing (if applicable)
• Executive benefits including health, retirement, and life coverage
• Leadership development and coaching support
• Travel and expense reimbursement

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