Airport - Landside Attendant

Be a part of a dynamic team whose common goal is to make a difference in our community.

It is amazing to know that by being a part of the City of Idaho Falls team, you would be doing important work for our community that affects people’s lives. Every day brings new challenges and rewards!

Job Description:

Performs a variety of general duties related to the Airport parking lots including operations, maintenance, and customer service. 

SUPERVISION RECEIVED

 Works under general supervision of the Airport Assistant Director of Finance & Administration with direct supervision from the Landside Supervisor.

SUPERVISION EXERCISED

 None.

We have one opening available for a morning shift from 0430 to 0930.

Essential Functions:

Performs duties with professionalism, kindness, and politeness when interacting with co-workers, contractors, airport tenants, and Airport customers. Provides exemplary customer service, including assisting customers with jump-starting dead batteries and inflating flat tires. Assists customers entering and exiting parking lots, answers questions, and schedules appointments with appropriate Airport staff. Works collaboratively with Landside Maintenance and Operations Specialists to best serve customers. Shuttles Airport customers to and from parking lots and the terminal building in a safe, courteous, and timely manner.

Operates computer, printer, credit card reader, two-way radio, and other standard office equipment. Processes payments, issues receipts, and resolves customer issues promptly and accurately. Ensures sufficient ticket stock and replaces it as necessary. Assists staff in performs inventory counts and prepares related reports. Performs checklist tasks for each shift.

Routinely inspects parking equipment for functionality, connectivity, cleanliness, and signs of tampering. Reports malfunctioning or damaged equipment to supervisor and completes incident reports as needed. Performs minor repairs on parking equipment. Ensures all equipment, networking boxes, and cameras are adequately protected from the elements and kept free from snow, ice, and debris.

Opens and closes parking lot entrances for capacity management, construction, or equipment issues. Patrols parking lots to monitor security issues, trash and debris, flat tires, damaged or vandalized vehicles, and other irregularities. Alerts supervisor of safety hazards, security issues, or unusual activities. Reports any tampering or vandalism and completes incident documentation as required. Supports police, fire, EMS, and other emergency responders with access to parking areas during emergencies and participates in the Incident Command System (ICS) as needed. 

Performs light custodial duties to maintain clean and tidy parking booths. Cleans debris and trash from parking lots. Performs snow removal around parking booths and pedestrian walkways.

Performs other duties as required.

Minimum Qualifications:

1. Education and Experience:

     A. Graduation from high school or GED;

                         AND

     B. One (1) year experience in demonstrated strong customer service skills and exposure to data entry, receipting, and cash handling.

                         OR

     C. An equivalent combination of education and experience

2. Knowledge, Skills, and Abilities:

Working knowledge of cash handling, payment processing, and safe-guarding receipts; working knowledge of standard office equipment; working knowledge of traffic laws. Knowledge of Idaho Falls and surrounding area to provide customer service in finding locations around town, places to stay and eat, etc.

Strong interpersonal communication skills; ability to communicate effectively with administrative staff, fellow employees, and the public; basic math skills including addition, subtraction, multiplication, and division; ability to troubleshoot equipment issues; ability to work in all seasons and types of weather including use of snow shovel during snow events; ability to operate shuttle van including utilizing wheelchair lift and safety equipment.

Must be able to lift up to 30lbs and follow all product safety and airport material handling procedures. 

3. Special Qualifications:

Must possess a valid State of Idaho driver's license.

Work Environment:

Works inside and outside, with periodic exposure to inclement weather. Tasks require a variety of physical activities periodically involving muscular strain related to walking, standing, stooping, sitting and reaching. Essential functions require talking, hearing and seeing. Work with a variety of customers and with mental application utilizes memory for details, emotional stability and discriminating thinking. Common eye, hand, and finger dexterity required to perform essential functions. Occasionally works near moving mechanical parts. The employee occasionally is exposed to exhaust and fumes, loud noises, and other sights and sounds normal for outside an airport.

Pay Range: