Airport Customer Service Agent
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Overview
Compensation
upto$16/hour
Job Description
Job Summary
As a customer service agent, you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast-paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
- Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
- Must be able to announce both incoming and outbound flights.
- Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close-out procedures.
- Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
- Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
- Able to stand and work in one location for up to four hours at a time.
- You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
- Work independently without direct supervision.
Requirements:
- Must be at least 18 years of age.
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
- Ability to read, speak, and understand the English language.
- Ability to stand for long periods of time.
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
- Possess entry-level computer skills.
- Occasionally lift bags or items weighing between 50 and 70 pounds.
- Pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.
- Must be able to work nights, weekends, and holidays.
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FAQs About Airport Customer Service Agent Jobs at GAT Airline Ground Support
What is the work location for this position at GAT Airline Ground Support?
This job at GAT Airline Ground Support is located in Latham, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at GAT Airline Ground Support?
Candidates can expect a pay range of $16 (per hour).
What employment applies to this position at GAT Airline Ground Support?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at GAT Airline Ground Support?
You can apply for this role at GAT Airline Ground Support either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.