Airport Front Desk Concierge
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Overview
Compensation
$23+/hour
Job Description
Airport Front Desk Concierge – Chase Sapphire Lounge by The ClubPay Rate: $23.10 per hourLocation: Dallas Fort Worth International Airport (DFW)Company: Sodexo Live!Candidates must successfully pass a TSA background screening as a condition of employment.
Schedule:
- Open availability preferred.
- Shifts may include early mornings, evenings, weekends, and holidays are required.
About the Role:
Step into a world of elevated hospitality at the Chase Sapphire Lounge by The Club at DFW. Sodexo Live! is seeking a polished and guest-focused Front Desk Concierge with a strong emphasis on guest check-in and arrival experience.
This role is ideal for hospitality professionals who thrive in fast-paced environments and understand that the first interaction sets the tone for the entire guest journey. You will be responsible for ensuring a seamless, efficient, and welcoming check-in process while delivering personalized, high-touch service.
As the first point of contact, you will represent the Chase Sapphire Lounge brand with professionalism, warmth, and attention to detail, creating a smooth and elevated arrival experience for every guest.
Your Impact:
As a Front Desk Concierge, you will play a critical role in managing the guest check-in experience while maintaining exceptional service standards.
You will:
- Serve as the primary point of contact for guest arrivals, managing the check-in process with accuracy and efficiency.
- Verify guest eligibility and access in accordance with lounge policies and procedures.
- Greet and welcome guests with professionalism and warmth, creating a strong first impression.
- Anticipate and respond to guest needs from arrival through departure.
- Provide clear directions, lounge information, and support for amenities and services.
- Maintain an organized, clean, and professional front desk and check-in area.
- Collaborate with lounge, culinary, and F&B teams to ensure seamless guest flow and satisfaction.
- Uphold the Chase Sapphire Lounge standards for luxury, comfort, and refined hospitality.
Key Responsibilities:
- Manage and execute the full guest check-in process, ensuring accuracy and efficiency at all times.
- Provide personalized guest services including directions, lounge orientation, and assistance with amenities.
- Answer questions and resolve guest concerns promptly and professionally.
- Maintain up-to-date knowledge of lounge access policies, airline information, and airport facilities.
- Coordinate with team members to support guest requests and special accommodations.
- Monitor front desk flow to ensure wait times are minimized and guest experience remains seamless.
- Ensure the front desk and surrounding areas remain clean, organized, and guest-ready.
- Adhere to all safety, sanitation, and operational guidelines.
- Participate in training sessions, safety briefings, and team meetings.
- Report any incidents, safety concerns, or operational issues promptly.
- Perform additional duties as assigned based on lounge needs.
What We’re Looking For:
- 2 or more years of experience in hospitality, front desk, concierge services, or guest relations preferred.
- Strong experience with high-volume guest check-in or reception environments is highly desirable.
- Excellent interpersonal and communication skills with a focus on service excellence.
- Ability to manage guest flow efficiently while maintaining a calm and professional demeanor.
- Strong attention to detail, especially with guest verification and access procedures.
- Reliable, adaptable, and team oriented with the ability to multitask in a fast-paced setting.
- Professional appearance and demeanor aligned with luxury hospitality standards.
Automate your job search with Sonara.
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FAQs About Airport Front Desk Concierge Jobs at Sodexo
What is the work location for this position at Sodexo?
This job at Sodexo is located in Dallas, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Sodexo?
Candidates can expect a pay range of $23.1 (per hour).
What employment applies to this position at Sodexo?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Sodexo?
You can apply for this role at Sodexo either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.