Allstate Insurance Customer Service
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Overview
Job Description
Are you looking for a role where you can make a real difference in people's lives every single day? At Allstate/ Ketelsen Davis Agency Inc in Des Moines, Iowa, we're more than just an insurance agency; we're a dedicated team committed to protecting our neighbors and helping them achieve their dreams. We're searching for a warm, friendly, and efficient Customer Service Representative to join our close-knit office. Youll be the first point of contact for many of our valued clients, providing them with the exceptional support and guidance they expect from Allstate. Imagine yourself answering questions, resolving concerns, and building lasting relationships with the people in our community. If you have a passion for service, enjoy problem-solving, and thrive in a supportive, team-oriented environment, we can't wait to welcome you aboard!
Salary Range: $45000.00 - $65000.00 per year
BenefitsAnnual Base Salary + Commission
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
License assistance available
Weekly Development
Free onsite gym and gaming area
Free onsite downtown parking
Home and work life balance
Paid Holidays
Collaborative Work Environment
Bonus Opportunity
Responsibilities
- Take premium payments from customers.
- Ask each customer for referrals and explain our referral program.
- Treat each customer contact as a cross and up-sell opportunity including financial products.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Answer incoming phone calls on the first ring.
- Thoroughly understand and follow all underwriting, rating and compliance requirements.
- Generating insurance quotes.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Presents and explains insurance policy options based upon prospective client needs and their personal goals.
- Provide customers with additional information about new products and services.
- Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
Previous customer service experience is a plus.
- A Property & Casualty insurance license is preferred must obtain to start role.
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Must have ability to multi-task.
- Problem-Solving Capabilities.
- Strong communication skills, both oral and written.
- Ability to tactfully handle stressful and difficult situations.
- Be capable of handling customer rejection.
- Follow through and exceed current and prospective client expectations.
- Great Customer Service Skills.
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