Allstate Insurance Customer Service Hybrid

Welcome to Sharliene Tripp Allstate, a trusted local agency right here in Tucson, Arizona, dedicated to helping our neighbors protect what matters most. We're not just about insurance; we're about building lasting relationships and providing peace of mind. Our office is a vibrant hub where exceptional customer service is at the heart of everything we do. Were looking for someone with a genuine desire to help others, who thrives on positive interactions, and enjoys being part of a supportive team. As our Allstate Insurance Customer Service Representative, youll be the friendly voice and guiding hand for our policyholders. Youll play a crucial role in ensuring our clients feel valued and well-cared for, whether theyre calling with a question about their policy, needing to make a change, or seeking support. If you have a knack for connecting with people and a passion for making a difference, we invite you to explore this opportunity with us and become a key part of our Tucson community. Salary Range: $46000.00 - $67000.00 per year Benefits Annual Base Salary + Commission+ Bonus Opportunities Paid Time Off (PTO) Work from Home Health Insurance Dental Insurance Vision Insurance Hands on Training Parental Leave Mon-Fri Schedule Career Growth Opportunities Retirement Plan Licensing Assistance Available Weekly Team Meetings Team Building Events Home/Work Life Balance Snacks & Coffee Breakroom Monthly Commissions Monthly Bonus Incentives Collaborative Work Environment Business Casual Attire Casual Fridays Paid Holidays Training Modules Home Work Equipment Provided Community Involvement Annual Bonus Opportunity Responsibilities Serve as the primary point of contact for policyholder inquiries, providing timely and accurate assistance. Assist customers with policy changes, billing questions, and claims processing. Educate policyholders on their insurance coverage and available services. Handle customer complaints with empathy and work towards satisfactory resolutions. Maintain detailed records of customer interactions and transactions. Collaborate with agents to ensure a seamless customer experience. Requirements Personal Lines or P&C License preferred willing to train. High school diploma or equivalent; Associate's or Bachelor's degree preferred. Previous experience in customer service, preferably within the insurance industry. Excellent communication skills, both written and verbal. Strong interpersonal skills and a friendly demeanor. Proficiency in using computers and various software applications. Ability to multitask and manage time effectively in a busy office setting.