Analyst- Service Coordination

LaBellaIthaca, NY

$70,000 - $78,000 / year

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Overview

Schedule

Full-time

Career level

Senior-level

Compensation

$70,000-$78,000/year

Job Description

We are currently hiring a Service Coordination Analyst in LaBella's Program Management Services Division within our client's Workforce Management & Resource Planning office across New York State.

The Program Management Services Division at LaBella provides comprehensive management services for complex projects and multi-year capital programs. Project teams are established to provide a customized mix of business consulting, project management, financial control and monitoring, administrative, and technical support services.

The Service Coordinator is responsible for monitoring, coordinating and supporting all customer service requests to ensure the delivery of superior customer service and accurate measurement of company goals versus achievements. You will monitor the workflow of the new service installations, service upgrades and relocations, and work directly with the local Stakeholders and the Integrated Planning and Scheduling group to achieve high levels of customer satisfaction.

Salary Range: $70,000 - $78,000

The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

Responsibilities

Perform a wide range of assignments and resolve problems independently without close supervision.
Ability to anticipate upcoming responsibilities or needs and use initiative appropriately.
Perform and document basic data analysis functions.
Perform other duties as required.
Gain knowledge of policies and procedures related to the new service process
Act as a liaison between the Customer, Contractors and Electricians and the Service Centers and Customer Contact Center to enhance communication and coordination for required services.
Interacts with internal and external customers including, but not limited to, contractors, electricians, customers, etc. regarding all aspects of the new service process, The Service Coordinator is responsible for monitoring the Customer Service Guarantee.
Develop a working relationship with Energy Service Specialist, Customer Service Advisor Meter Department and Line Supervisor to resolve service-related issues.
Strive to deliver the level of customer service that our contractors, electricians and all other customers expect and deserve.
Participates in emergency storm restoration efforts.
Works to enhance the communication of policies and procedures to our contractors
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FAQs About Analyst- Service Coordination Jobs at LaBella

What is the work location for this position at LaBella?

This job at LaBella is located in Ithaca, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at LaBella?

Candidates can expect a pay range of $70,000 and $78,000 per year.

What employment applies to this position at LaBella?

LaBella lists this role as a Full-time position.

What experience level is required for this role at LaBella?

LaBella is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at LaBella?

You can apply for this role at LaBella either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.