Analyst I, Master Data

Overall Job Summary

This role is responsible for ensuring that business-critical data is accurately entered, maintained and transmitted between internal and external business partners. Data accuracy is essential to ensure a single trusted view of enterprise data that results in an optimal customer experience. This role is responsible for monitoring and managing data requests primarily through business requests, while maintaining required Service Level Agreements. This role is also responsible for maintaining up-to-date standard operating procedures, policies, supporting the data quality program, and audit requirements.

Essential Duties and Responsibilities (Min 5%)

• Manage and execute workflows as requested for one or more of the following domains including but not limited to Item (SKUs), Merchandising Vendor, Expense Vendor, Location and Customer Master Data setup and maintenance with oversight and support.
• Partner with operational areas, including Merchandising, Ecommerce, Customer Service Center, Help Desk, Inventory Management, Logistics, Tax and Licensing, Real Estate, IT, and external vendors to resolve issues and answer Enterprise Data related inquiries. Appropriately escalate issues to ensure resolution.
• Assist with governance and quality assurance of data elements by monitoring systems and reports, propose system and/or process enhancements and participate in testing.
• Serve as a consultant to internal and external business partners by providing recommendations to enhance collection, integrity and strengths of their data sets.
• Enterprise data creation/maintenance within internal systems.
• Provide excellent customer service to internal and external key stakeholders.

Required Qualifications

Experience: 2 years of experience working in a business environment with data processes and systems. Entry-level knowledge of SAP, OMS, E3, Business Objects, Spotfire, TIBCO, Adobe suite, Digital Asset Mgmt tools, etc. is a plus. Intermediate skills with Microsoft Office Suite, particularly Excel, Access, & Outlook preferred

Education: Bachelor's degree in Business or data related field from an accredited college or university is preferred. Any suitable combination of education and experience will be considered.

Preferred knowledge, skills or abilities

• Ability to interpret, perform and respond to data requests, providing excellent customer service, and work within required Service Level Agreements
• Ability to analyze pre-defined reports, perform error resolution, and make business decisions
• Knowledge of reporting, analytics, problem solving, and quality management is preferred
• Experience working in an Omni-channel company that has both e-commerce and traditional storefront presence is a plus
• Enterprise Resource Planning (ERP) and Business Reporting knowledge preferred
• Customer service focused with strong written and verbal communication skills
• Ability to solve tactical problems in relation to standard processes
• Ability to achieve error resolution on predefined reports

Working Conditions

• Normal office working conditions

Physical Requirements

• Sitting
• Standing (not walking)
• Walking
• Lifting up to 10 pounds

Disclaimer

This job description represents an overview of the responsibilities for the above referenced role. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

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