Animal Control Clerk

THE CITY OF PORTALES, NEW MEXICOPOSITION POSTING #2026-05POSITION:                    ANIMAL CONTROL CLERK                DEPARTMENT:             COMMUNITY SERVICES                                STATUS:                       NON-EXEMPTREPORTS TO:              ANIMAL CONTROL SUPERVISORSHIFT:                           FULL-TIME, REGULARSALARY:                      $13.46 PER HOUR/ $28,038.40 ANNUALLYGENERAL DESCRIPTION:Under the supervision of the Animal Control Supervisor, the Animal Control Receptionist/Clerk performs a variety of administrative and clerical duties to support daily operations at the Animal Shelter.TASKS AND RESPONSIBILITIES:Although the following are typical of the tasks and responsibilities routinely performed, additional duties and/or responsibilities requiring comparable or lesser skills, knowledge, or dexterity may be assigned.  The primary responsibilities shall be regulated by the Department Head and are not listed in any order of primary job function.

1. Takes citizen complaints and service requests and refers to appropriate department.
2. Performs a range of staff and/or operational support activities.
3. Resolves routine administrative problems and answers inquiries concerning activities and operations of Animal Shelter operations; accepts, screens, and routes telephone calls. Provides information to callers as may be appropriate or required.
4. Performs related tasks as assigned by the Animal Control Supervisor or designee.
5. Must have excellent customer service skills.
6. Log calls, incidents, and citations accurately in designated systems.
7. Update and maintain the Animal Control website, social media pages, and related programs.
8. Take photos and ensure accurate documentation for new shelter animals.
9. Maintain filing systems and organize documentation for permits, records, and reports.
10. Complete monthly animal intake submissions and other required reports.
11. Coordinate with rescue organizations regarding animal transfers.
12. Assist the public with adoption services, including applications and meet‑and‑greets.
13. Help support grant-funded initiatives such as spay/neuter programs and TNR efforts.
14. Provide administrative support for permit updates and renewals.
15. Assist Animal Control staff with shelter-based tasks when requested by supervisor.

KNOWLEDGE, EXPERIENCE, AND SKILLS:

1. High school diploma or GED required.
2. Must be able to meet the public in a courteous and efficient manner under sometimes stressful situations.
3. Should be familiar with general and clerical office routines, such as typing and filing.
4. Knowledge of financial management systems, taking payments, posting payments, making accurate change, preparing banking deposits, account inquiry, and account reconciliation process.
5. Ability to sit at a desk most of the working day and walk short distances.
6. Needs dexterity, speed, and accuracy in handling job tasks.
7. Ability to work efficiently and accurately in an atmosphere of frequent interruptions.
8. Good, accurate arithmetic skills and the ability to follow through on work assignments.
9. Ability to establish and maintain effective working relationships with co-workers, employees, and other department personnel.
10. Knowledge and experience in computer operations.
11. Basic knowledge of Microsoft Office, Word and Excel.
12. Ability to type a minimum of 40 words per minute.
13. Must possess a current New Mexico Driver’s License or have ability to obtain.
14. Bi-lingual preferred.
15. Strong interpersonal and communication skills and the ability to work effectively with a wide range of people.

WORK ENVIRONMENT:Work performed in an office environment within an animal shelter. Work entails keyboarding and manual dexterity, and also entails regular reaching, stretching, and lifting of standard supplies and materials.  Occasional exposure to loud noises, odors, and unpredictable animals. Possible element of personal danger due to handling or proximity to stray or frightened animals.PHYSICAL REQUIREMENTS:

1. Must sit for extended periods of time, stand or walk as necessary.
2. Must stretch, reach, or lift objects or materials that may be up to 25 pounds in weight.
3. Must perform multiple tasks requiring manual dexterity at the same time.
4. Must write legibly.
5. Must hear, understand and respond to verbal information in person, by phone and by radio, including difficult to understand callers.
6. Must speak clearly and concisely.
7. Must see, read and understand written information and instructions.
8. Must think and apply judgment, discretion, and initiative in accomplishing work.
9. Must engage in interpersonal interactions and complaints that could be stressful or sensitive in nature.

WORK SCHEDULE:The regular work week is 40 hours per week, Monday thru Friday, with one hour off for lunch.  Additional time may be required after regular hours.  Schedule to be established by supervisor.TRAVEL REQUIREMENTS:

1. Limited travel – ability to travel for meetings and training may be required.
2. Overnight travel may be required.

PRE-EMPLOYMENT REQUIREMENTS:Must pass a background investigation including work history, criminal records, driving records and other records deemed necessary.CONDITIONS OF CONTINUED EMPLOYMENT:Candidates must have and maintain a satisfactory driving record and insurability in accordance with the City’s insurance carrier.DEADLINE TO SUBMIT REQUIRED APPLICATION: Position is to remain open until filled.  Review of applicants is bi-weekly starting Friday, March 6th, 2026.The City of Portales is an Equal Opportunity Employer and Drug Free Workplace.

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