Application Management Services (Ams) Lead

ClifyX, INCFountain Valley, CA

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Job Description

Role: Application Management Services (AMS) Lead Location: Fountain Valley, CA Experience Required: 5 10 Years Employment Type: Full-Time Domain Advantage: Connected Cars / In Vehicle Telematics

About the Role We are looking for an experienced Application Management Services (AMS) Lead to drive monitoring, incident management, outage resolution, and end to end operational excellence for mission critical applications. This role requires strong technical depth in observability, hands on monitoring, and real-time issue handling in fast-paced environments. Candidates with experience in Connected Vehicles, Telematics, or related automotive ecosystems will have a strong advantage.

Key Responsibilities• Lead end-to-end Application Monitoring & Observability• Own incident lifecycle: detection triage communication resolution• Manage high-severity outages and drive RCA creation & preventive actions• Develop and maintain dashboards, alerts, and metrics for proactive monitoring• Coordinate with cross-functional engineering & product teams for system stability• Ensure SLA compliance and continuous improvement in AMS processes• Support on-call operations using escalation and notification systems

Required Skills• 1. Monitoring & Observability Tools " Dynatrace " ELK / Kibana " Grafana " OpenSearch• 1. ITSM & Collaboration Tools " JIRA " Confluence " Status Page• 1. Incident & On-Call Handling " xMatters

Preferred Experience• P Strong background in Monitoring, Issue Triage & Outage Handling• P Hands-on experience building dashboards, alerting rules, metrics pipelines• P Experience operating in Connected Cars / Telematics domain (added advantage)• P Proven expertise in creating RCAs and conducting post incident reviews

What We're Looking For• 5 10 years of total experience in AMS, Production Support, or Application Operations• Ability to lead incident war rooms and communicate with stakeholders• Strong analytical, problem-solving, and decision-making mindset• Comfortable working in a dynamic, high-availability environment

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FAQs About Application Management Services (Ams) Lead Jobs at ClifyX, INC

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This job at ClifyX, INC is located in Fountain Valley, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

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