Application Manager - SAP Platform

SamsoniteMansfield, MA

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Overview

Schedule

Full-time

Career level

Director

Remote

Hybrid remote

Job Description

We are seeking an experienced SAP Platform Manager to own the technical operations, governance, and evolution of our SAP landscape, with a primary focus on SAP Basis and our RISE landscape with SAP engagement. This role will act as the primary liaison between our internal IT, business stakeholders, SAP, hyperscalers, and implementation partners to ensure a secure, stable, and scalable SAP platform. The ideal candidate has 15+ years of SAP experience, strong SAP Basis and infrastructure background, and proven exposure to RISE with SAP (S/4HANA Cloud, Private Edition or equivalent) and working with cross-regional teams.

This is a hybrid role; we work on site 4 days and remotely 1 day, weekly.

Manage the overall SAP platform strategy, roadmap, and operations across ECC, S4, BI, SAP HANA, integration components, and related tools
Own day-to-day platform operations including system availability, performance, capacity, monitoring, backup/recovery, high availability, and disaster recovery.
Govern and coordinate all activities with SAP RISE, hyperscalers, and external providers, including service reviews, SLAs, escalations, and change windows.
Oversee SAP system installations, upgrades, support packs, migrations, and technical projects, ensuring alignment with SAP's clean-core and RISE guidelines.
Ensure platform security, compliance, and audit readiness (user and role administration, system hardening, vulnerability remediation, and adherence to the RISE shared responsibility model).
Partner with SAP functional, development, and architecture teams to design robust, scalable solutions and ensure technical readiness for major initiatives and releases.
Coordinate with offshore delivery team: define scope, allocate work, monitor quality, and implement continuous improvement for operational excellence and cost efficiency.
Establish and maintain standards, procedures, and documentation for SAP operations, including runbooks, SOPs, and environment inventories.
Drive incident, problem, and change management processes for the SAP platform, including root cause analysis and long-term remediation.
Act as a key escalation point for critical SAP issues, working closely with SAP, infrastructure, security, and business stakeholders to restore service and prevent recurrence.
Support planning and execution of SAP transformation programs
Collaborate with cross-functional teams to support integrated business processes and solutions.

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FAQs About Application Manager - SAP Platform Jobs at Samsonite

What is the work location for this position at Samsonite?

This job at Samsonite is located in Mansfield, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Samsonite?

Employer has not shared pay details for this role.

What employment applies to this position at Samsonite?

Samsonite lists this role as a Full-time position.

What experience level is required for this role at Samsonite?

Samsonite is looking for a candidate with "Director" experience level.

What is the process to apply for this position at Samsonite?

You can apply for this role at Samsonite either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.