Application Support Specialist
Axelon Services CorporationPortsmouth, NH
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Job Description
Summary: 1 year contract (Fully Remote)
Shift: 8 AM - 4 PM EST hours
Responsibilities:- Provide clear, timely, and professional communication to internal customers regarding their tickets
- Collaborate with senior team members and other support teams to identify defects and assess user impact
- Learn and understand new functionality implemented in monthly releases
- Identify opportunities for continuous improvement
- Adhere to metric-driven objectives (e.g., time to resolve, number of closures per day)
- Participate daily in required team and support group meetings
- 5 years of IT experience
- Experience with ticketing systems and knowledge bases (ServiceNow, Jira) required
- Proficient with Microsoft Office (Word, Outlook, Excel)
- Experience with Guidewire Suite
- Ability to analyze low- to moderate-complexity technical and business problems using knowledge of industry operations, products, processes, data, architecture, vendor integration, and application connectivity
- Ability to think creatively and “outside the box”
- Experience writing clear technical “how-to” guides
- 1–3 years of insurance industry experience
- Experience conducting user access reviews
- Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus
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FAQs About Application Support Specialist Jobs at Axelon Services Corporation
What is the work location for this position at Axelon Services Corporation?
This job at Axelon Services Corporation is located in Portsmouth, NH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Axelon Services Corporation?
Employer has not shared pay details for this role.
What employment applies to this position at Axelon Services Corporation?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Axelon Services Corporation?
You can apply for this role at Axelon Services Corporation either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.