Area General Manager (Hotel/ Residential Experience)

About Sentral

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. 

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. 

Learn more about us at www.Sentral.com.

Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Area General Manager will oversee multiple communities including their home community and several community general managers to ensure the success of achieving NOI results and Operations OKRs. This position reports to the VP, Operations.

This is an in-person position located on-site of multiple properties. Travel between our two Miami locations is required.

What You'll Do:

• Oversee multiple Sentral communities - serve as the General Manager of their “home” community and have oversight of an additional 2 or 3 communities (number of communities subject to change at any time).
• Direct and lead portfolio's on-site team members and by implementing the policies, procedures, and practices, which enable each community to meet and exceed budgeted financial goals and achieve operational performance objectives.
• Provide strategy and leadership to multiple community management teams in an assigned region.
• Create an executive management plan for the market and drive the revenue and expense goals for the community.
• Contribute to the establishment and refinement of work quality, cultural initiatives, and best practices to drive results as a team.
• Manage client relationships will allow for seamless conflict resolution, account maintenance, and overall development of client relationships
• Analyze property financial performance as it relates to other portfolio assets.
• Review the annual budget as submitted by the General Manager, and provide feedback and commentary before submission to ownership.
• Assure compliance with all regulatory and statutory programs.
• Review revenue, expenses, staffing levels, guest reviews and implement critical action plans as needed.
• Perform other related duties and assignments as needed and assigned.

Skills and Experience

• Bachelor's degree required, preferably in business or hotel administration.
• 7+ years related work experience in operations preferably in the hospitality and multi-family  industry.
• Excellent interpersonal and leadership skills to guide and motivate teams
• Must have strong resolution skills and work well cross-functionally, able to identify solutions and think outside of the box.
• Budgeting, forecasting, planning, sales development, and other related business management skills are essential. 
• Strong leadership skills must have demonstrated ability to lead multiple communities.
• Working with exceptionally talented people who are extremely enthusiastic about their craft.
• Ability to maintain a motivating, positive work environment that holds team members accountable for the results.
• Excellent communication skills – oral and written.
• Excellent PC skills: proficiency in all MS applications

Community Team Perks + Benefits

The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: 

• Work in a space that includes indoor and outdoor spaces, with and without covering 
• Move throughout the property for extended periods of time 
• Transport boxes and equipment weighing up to 20 pounds 
• Communicate with other persons in the building 
• Observe details in surrounding areas and on a screen 

If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.  

As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.