Assist Manager VIP (Hotel) - MGM Grand Detroit

MGM ResortsDetroit, Michigan

Apply with Sonara

Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Health Insurance

Disability Insurance

Paid Community Service Time

Job Description

Detroit, Michigan

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:As a VIP Assistant Manager, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE DAY-TO-DAY:

Supervise the daily operation to ensure efficiency and accept full responsibility for the department in the absence of the Manager, Director or Executive Director
Provide input into and executes the development, implementation, and measurement of guest service standards consistent with the Company’s Standards and brand attributes as well as established Forbes Travel Guide and AAA Diamond standards
Review received guest surveys, social media reviews and address possible departmental/service opportunities for improvement
Enforce departmental audit program and evaluate quality assurance, ensuring all team members are consistently delivering superior service
Contribute to the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure a competitive position in anticipation of changing guest’s needs within the dynamic hospitality and gaming environment

THE IDEAL CANDIDATE:

Excellent Customer Service and interpersonal skills to deal effectively with guests, management, employees and other outside contacts
Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail
Effective listening abilities and be able to make strong judgment call
Ability to work varied shifts, including weekends and holidays

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally
Health & Income Protection Benefits (For eligible employees)
Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
Free meals in our employee dining room
Various programs and networking opportunities to help you get promoted
Volunteer opportunities to give back to the community
Other various discounts with company partners such as travel, electronics, online shopping, and many more!

VIEW JOB DESCRIPTION:https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14516-1

Are you ready to JOIN THE SHOW? Apply today!

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Assist Manager VIP (Hotel) - MGM Grand Detroit Jobs at MGM Resorts

What is the work location for this position at MGM Resorts?

This job at MGM Resorts is located in Detroit, Michigan, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at MGM Resorts?

Employer has not shared pay details for this role.

What employment applies to this position at MGM Resorts?

MGM Resorts lists this role as a Full-time position.

What experience level is required for this role at MGM Resorts?

MGM Resorts is looking for a candidate with "Director" experience level.

What benefits are offered by MGM Resorts for this role?

MGM Resorts offers following benefits: Health Insurance, Disability Insurance, Paid Community Service Time, Career Development, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at MGM Resorts?

You can apply for this role at MGM Resorts either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.