Assistant Account Manager – Security Industry

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

The Assistant Account Manager supports the Account Manager in overseeing security services performance and operations. This role works closely with the Account Manager to implement strategic initiatives, manage day-to-day operations, and ensure service excellence across all security functions.

The Assistant Account Manager helps coordinate operational activities across existing sites while supporting expansion to new locations. This role requires strong organizational skills and operational flexibility to provide timely support for site security needs. The Assistant Account Manager reports directly to the Account Manager and helps supervise site-level personnel.

CORE OBJECTIVES

1. Support the Account Manager in building a world-class operation by applying the Leadership Principles of Customer Obsession and Earn Trust throughout all service delivery.
2. Strengthen the relationship between Marksman Security (MSEC) and PSME SecOps through consistent communication and follow-through.
3. Implement standardized operational practices to maintain consistent performance across all locations.
4. Support training initiatives that ensure compliance with BSIS mandatory education while enhancing officer capabilities.
5. Assist in benchmarking operations against industry standards to identify opportunities for improvement.
6. Ensure personnel adherence to Job Duties, Post Orders, SOPs, ERPs, and specialized Operational Nomenclature.
7. Help foster a culture of excellence that attracts and retains quality security talent in the Los Angeles market.

KEY RESPONSIBILITIES

Client Partnership Support

• Serve as a secondary point of contact between MSEC (Supplier) and PSME (Purchaser).
• Prepare materials for weekly syncs, Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs).
• Assist in developing and implementing security roadmaps based on the client's risk profile.
• Compile data and metrics for security reports to client leadership.

Operational Support & Risk Management

• Assist with security assessments and risk evaluations.
• Support incident response coordination and help manage escalations.
• Monitor security platforms and report issues to the Account Manager.
• Track security systems functionality and assist with budget management.
• Monitor compliance with security policies, regulations, and BSIS laws.

Team Supervision & Development

• Help supervise staff to ensure adherence to contractual and professional standards.
• Assist in organizing "State of the Program" and All-Hands meetings.
• Support the staffing process, from screening candidates to coordinating onboarding.
• Monitor adherence to procedures, time-and-attendance, and uniform standards.
• Track turnover metrics and assist with personnel management issues.

Administrative & Financial Support

• Implement operational decisions as directed by the Account Manager.
• Conduct daily timekeeping reconciliation via WinTeam and eHub.
• Monitor NBOT% (Non-Billable Overtime) and report on guard performance.
• Assist with procurement and maintenance of security-related equipment and uniforms.
• Organize operational shared drives and maintain program documentation.

QUALIFICATIONS & EXPERIENCE

Leadership & Experience

• 2+ years of supervisory experience in security operations
• 1+ years of experience in account management or client services
• Experience with client relationship management
• Strong communication skills with ability to interact with various stakeholders
• Problem-solving and conflict resolution abilities

Credentials & Education

• Bachelor's degree in Criminal Justice, Business Management, or related field (or equivalent professional experience)
• Active BSIS Guard Card
• Security certifications preferred (e.g., CPO, CSSM)

Technical & Operational Expertise

• Familiarity with Enterprise Access Control Systems (e.g., LenelS2, Avigilon, Genetec)
• Experience working in or with a SOC/GSOC
• Proficiency in Microsoft Office 365 Suite
• Understanding of security operations and compliance requirements

Analytical & Administrative Skills

• Basic budgeting and financial tracking abilities
• Experience with scheduling and resource allocation
• Organizational skills and attention to detail
• Data collection and reporting capabilities

ATTRIBUTES

Supportive Leadership

• Implements security policies effectively
• Maintains high standards for service delivery
• Adapts quickly to changing priorities
• Seeks opportunities for continuous improvement

Operational Diligence

• Anticipates operational needs and addresses issues proactively
• Performs reliably under pressure
• Maintains composure during incidents and escalations

Guiding Principles

• Customer-focused with strong communication skills
• Works collaboratively with team members and stakeholders
• Demonstrates integrity in handling sensitive information

Benefits:

• Insurance: medical, vision and dental
• Pet insurance
• Paid training
• Competitive compensation
• 401(k)
• Career advancement opportunities
• Continuous learning opportunities through LMS

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