Assistant, Department Of Public Safety

SUMMARY

In support of the university's mission and objectives, the Assistant, Department of Public Safety (DPS) reports to the Front Desk Operations Manager. This role provides support and assists with the key distribution system, access control systems, and card financial system and some surveillance system responsibilities.

Access Control Management

• Provides support and responds to DPS Card Services customer requests that are received in person, by phone, voice mail, email and Teams.
• Distributes keys and access badges to visitors and contractors.
• Assigns and removes specific building card access for students, faculty and staff. Adjusts card reader open hours for events
• Receives communication of door access issues and relays information to Front Desk Operations Manager and technician with details of the issue.
• Performs other duties as assigned by the Front Desk Operations Manager.

Key and Badge Distribution

• Processes student, employee, and on-campus contractors new and replacement access PBA ID cards. This includes requesting, receiving, and processing electronic submission of photos for PBA Cards and processing of payments.
• Generates and prints temporary ID cards for various summer camps.
• Assists with card distribution during Welcome Week weekends.

Financial Transactions

• Processes all financial transactions which includes deposits of PBA Card funds, and purchases of meal plans.
• Processes refund requests by Students Accounts and the library staff.

Parking Services

• Provides available parking information and vehicle and bike decal registration and distribution.
• Assists visitors, contractors, students and employees with registering for a temporary parking pass.

Security and Reporting

• Generates weekly camera log reports defining recording status.