Assistant - HR

Job Summary:The Assistant – HR/Front Desk will be the face of our office and a vital support pillar for the HR Department. In this dual role, this position will balance the art of first impressions at the front desk with the essential administrative functions that keep the HR department running smoothly.

Supervisory Responsibilities: None

Duties/Responsibilities:

Front Desk & Office Coordination

• • Reception: Greet and check-in guests, candidates, and vendors with a professional and welcoming demeanor.
  • Communications: Manage the central phone line and route calls or take detailed messages as needed.
  • Security: Monitor visitor logs and issue temporary badges in accordance with company security protocols.

HR Support & Administration

• Zendesk Management: Monitor the HR ticketing system (Zendesk) and provide timely, accurate responses to Tier I employee inquiries (e.g., policy locations, basic benefits questions, and general HR inquiries).
• Documentation & Filing: Maintain digital employee personnel files, ensuring all records are up-to-date and compliant with labor laws.
• Special Projects: Assist the HR team in a company-wide initiative to audit, format, and centralize all internal job descriptions.
• Support various HR initiatives, such as coordinating employee engagement, processing background checks, or assisting with open enrollment.
• Administrative Support: Assist with scanning, filing, and general data entry into UKG.
• Respond to initial unemployment claims
• Assist in mailing/emailing benefits payment letters

Required Skills/Abilities:

• Excellent verbal and written communication
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.

Education and Experience:

• Experience: 1–2 years of experience in a front desk, administrative, or HR coordinator role.
• Familiar with Google Workspace and experience with ticketing systems or HRIS platforms.

Position Type/Expected Hours of Work: This is a full-time position, and days and hours of work are Monday through Friday, 7:30 a.m. to 4 p.m.

Travel: 0%

Work Environment:This job operates in a professional office environment. This role routinely uses standard office and computer equipment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee will regularly and repetitively be required to talk, hear, sit, type, reach and grasp in a typical office environment.

This position may require standing, walking, bending, kneeling, stooping or crouching. The employee must frequently lift and/or move items up to 20 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Duties, responsibilities, and activities may change at any time with or without notice.

Quality Carriers Inc. provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.