Assistant Café Manager

Description

About A Twosome Place 

Twosome Place is a leading premium dessert café brand from South Korea, known for its high quality coffee, artisan cakes, and sophisticated café experience. Since opening its first store in Seoul in 2002, the brand has grown to over 1,700 locations and has built a strong reputation for combining specialty coffee with patisserie-style desserts. As we launch and expand our operations in the United States, we are looking for an experienced Assistant Café Manager. This role will be a key partner in establishing a strong foundation for our US teams.

Position Overview

The Assistant Café Manager supports all aspects of daily café operations while serving as the second-in-command to the Café Manager. This role is responsible for leading shifts, coaching team members, maintaining operational standards, and ensuring every guest receives warm, attentive, and personalized hospitality. 

The Assistant Café Manager leads by example, balancing hands-on service with operational leadership to create a café environment that reflects the quality and sophistication of the A Twosome Place brand. 

Key Responsibilities 

Leadership & Team Development 

• Partner with the Café Manager to lead daily operations and uphold company standards. 
• Supervise and coach Front-of-House Floor Supervisors & team members. 
• Foster a positive, respectful, and high-performing team culture. 
• Assist with recruiting, interviewing, onboarding, and training new employees. 
• Provide ongoing coaching, performance feedback, and professional development. 
• Lead team meetings and ensure team members are prepared for successful service. 

Guest Experience 

• Champion a hospitality first culture that creates memorable guest experiences. 
• Ensure every guest interaction reflects A Twosome Place’s commitment to excellence. 
• Address guest concerns promptly and professionally while seeking opportunities to exceed expectations. 
• Maintain the premium atmosphere, cleanliness, and presentation expected of the brand. 

Café Operations 

• Oversee daily café operations during assigned shifts. 
• Ensure smooth communication and coordination between front and back of house.
• Monitor service flow, ticket times, order accuracy, and beverage quality. 
• Maintain inventory levels and assist with ordering and receiving products. 
• Support labor management by assisting with scheduling and shift coverage. 
• Ensure compliance with food safety, sanitation, and company operating procedures. 
• Assist with cash management, deposits, inventory counts, and operational reporting. 

Brand Excellence 

• Maintain the highest standards of food quality, beverage execution, cleanliness, and presentation. 
• Support seasonal menu launches and promotional initiatives.
• Drive consistency in every aspect of the guest experience. 
• Promote continuous improvement through coaching, accountability, and teamwork. 

Requirements

What We’re Looking For 

• Minimum of 3 years of leadership experience in a café, coffee shop, bakery, upscale casual restaurant, or hospitality environment. 
• Strong understanding of café operations, hospitality and team leadership. 
• Passion for delivering exceptional guest experiences. 
• Excellent communication, organizational, and problem-solving skills. 
• Ability to lead calmly and effectively in a fast-paced environment. 
• Experience with scheduling, inventory management, cash handling, and POS systems. 
• Flexible availability, including mornings, evenings, weekends, and holidays. 

Nice To Have 

• Previous management experience in F&B, café, restaurant, or franchise-based retail operations. 
• Experience supporting multi-unit and multi-state operations in the US. 
• Strong understanding of K-brands and Korean business culture.