Assistant Customer Service Manager

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

Responsibilities:

Show excellent customer service skills and maintaining quality service.

Use conflict resolution skills and resolve issues and coordinate with internal departments to assist in overcoming roadblocks.

Limited Travel may be required 10-15%.

Assist in improving key Openings process areas by evaluating process steps, analyze data and assist in designing and implementing process changes.

Improve departmental efficiencies using tools and reporting available to us.

Work on special projects or initiatives assigned by the leadership of Hotel Integration.

Use indirect leadership skills and demonstrate ownership and accountability of process changes.

Identify opportunities and the root cause of issues to ensure process success.

Communication - Excellent communication, interpersonal, and negotiation skills. Coordinate with Brand leadership and Operations to ensure consistent, clear communication to the franchisee. Manage operational reporting that drives company performance.

Skills:

Minimum of 2-4 years’ experience in a mid-scale hotel required.

Multi property experience with Franchise mid-scale hotels or Management Company with mid-scale brands, preferred.

Strong project, organizational and time management skills.