Assistant Director, Conference Services And Space Management

Assistant Director, Conference Services and Space Management

University Housing Department

Georgia State University

These are exciting times at University Housing. We are growing, and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence.

Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team.

The University Housing is seeking (1) Assistant Director, Conference Services and Space Management to join the already awesome team taking the University to the next level of excellence!

WHAT MAKES University Housing A GREAT PLACE?

• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

Conference Operations

• Provide leadership, vision and direction for University Housing conference guest services

• Responsible for the leadership and management of housing service for summer Intern and conference guests and summer housing assignment, including overseeing living arrangements, parking, programs, marketing, and revenue projection and collection process

• Serve as the primary administrator for the Conference services technology. Oversee all technical support functions that involve the administration of conference housing program software and administrator of the conferences TouchNet payment services

• Coordinate the summer housing assignment and conference services usage and occupancy with

• Housing Facilities team regarding space planning, maintenance, renovation, projects, linen, and cleaning needs

• Maintain working relationships with university partners to include, but not limited to, Registrar, Parking and Transportation, Dining, Athletics, and Recreation

• Serve as liaison between conference clients and University Housing staff

• Establish relationships with professional event associations, organizations and corporations to highlight conference services in the professional arena

• Administer special guest housing occupancy during the academic semester

• Assist the Director (Business Services) with business endeavors for new revenue development for the department

• Ensure conference operations comply with university policies, risk management standards, and applicable local, state, and federal regulations

• Coordinate with legal, risk management, and public safety offices regarding contracts, liability, minors on campus, and emergency procedures

• Develop and maintain conference-related policies, procedures, and operational manuals

• Space Management and Utilization

• Provide leadership and oversight for the strategic use of University Housing-controlled spaces, including residential, meeting, office, and shared-use spaces

• Coordinate space planning and allocation during major transition periods, including summer turnover, academic year start-up, and large-scale conference usage

• Serve as the primary liaison for departmental space needs related to renovations, capital projects, and facilities upgrades which will include close coordination with the housing Project Manager

• Oversee scheduling, utilization, and policies for departmental meeting and event spaces to ensure efficient and equitable use

• Collaborate with Facilities Operations, Occupancy Management, Residence Life, and campus partners to align space usage with operational priorities and student experience goals

• Maintain accurate space inventory, usage data, and documentation to support planning, reporting, and decision-making

• Develop and recommend space utilization standards, procedures, and best practices

• Coordinate and submit space requests to campus committee as needed

• Assess space usage trends and make recommendations to senior leadership regarding optimization and future needs

• Leadership and Supervision

• Serve in a leadership role and work with facilities operations and residence life teams to ensure year that university housing services are focused on building long-term, value-based customer relationships that enable achievement of organizational goals and objectives

• Recruit, select, train, supervise and evaluate Coordinator for Conferences, and room assignment coordinator and indirectly supervise graduate assistants and other student staff

• Manage the recruitment, selection and training processes for graduate assistants and seasonal conference staff

• Assist in management and operation of the conference services office

• Planning and Assessment

• Develop and implement short- and long-term strategic plans for conference services aligned with University Housing and institutional goals

• Establish and assess key performance indicators (KPIs) related to occupancy, revenue, client satisfaction, and operational efficiency

• Analyze post-conference evaluations and data to inform service improvements and future pricing models

• Administrative Responsibilities

• Prioritize, manage and review area budget. Establish budget priorities and make resource allocation recommendations to supervisor

Monitor revenue, expenses, and net income for conference operations and prepare financial reports for senior leadership

• Represent University Housing at conferences, trade shows, and professional association events

• Serve on departmental, divisional or institutional committees as requested

• Develop and maintain relationships with internal and external organization stakeholders critical to program success

• Serve on-call during summer conference program for emergency response

• Communicate regularly with full-time staff through meetings, one-on-ones, and email

• Collaborate with senior staff to develop the University Housing Annual Report

• Performs other duties as assigned

Minimum Hiring Qualifications:

Bachelor's degree and three years of supervisory/management experience, or a combination of education and experience.

Preferred Hiring Qualifications:

Master's degree

2-4 years of supervisor experience

Skilled in Excel and Word