Assistant Director of Housekeeping | JW Marriott Reston Station

Crescent Hotels & Resorts is honored to announce an exciting opportunity for a talented Assistant Director of Housekeeping for the JW Marriott Reston Station

Experience a new level of luxury at JW Marriott Reston Station, a stunning 28-story landmark that overlooks Reston Row, a lively urban hub filled with top-notch dining and entertainment options. The hotel features 247 rooms spread across 12 floors, setting a new standard for luxury accommodations in the DMV area. With the largest luxury meeting space in Northern Virginia, totaling 35,000 sq ft, it includes two ballrooms with 20-foot ceilings and plenty of natural light from floor-to-ceiling windows and a large skylight. The JW Residences occupy the remaining 16 floors. This impressive architectural gem is conveniently located along the Silver Line Metro, perfectly positioned between Dulles International and Reagan National airports, providing travelers with exceptional access to the capital region and beyond.

We understand what it takes to be a part of something great.  We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey.  Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need.  We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next exceptional team member to join us on our amazing Team.  We are committed to providing you with:

• Generous compensation package
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

What will you be doing?

• Coordinate with the Director of housekeeping or Director of Engineering, the repair and maintenance program as relates to guest rooms and public areas
• Guests staying at the hotel under an alias name will be referred to as his/her alias name in conversation unless requested during the reservation to use his/her actual name.
• Maintain inventory of guest rooms and housekeeping supplies including all-month-end inventories
• Purchase all basic cleaning supplies.
• Monitor payroll hours and reports and complete reports (i.e., daily forecast and action plan if needed...etc.)
• Ensure property operation meets internal audit standards
• Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards, and promote team member empowerment
• Inspect VIP rooms, showrooms, public areas, and the back of the house
• Work with contractors for outsourced services
• Assign projects and tasks to all housekeeping department associates and monitor progress
• Conduct departmental meetings. Update room statuses as found and clear pick-up rooms
• Report defects in rooms and public areas and follow up on resolution
• Collect and recycle soap and bottled amenities discarded by the hotel. Demonstrate and get involved in this "Clean the World Program" and ensure it is implemented.
• Ensure found items are logged and secured. Handle guest inquiries and supervise lost and found procedures
• Assist the Director of housekeeping to monitor payroll on a weekly and monthly basis, ensuring productivity ratios are met. daily room productivity /room reconciliation report
• Conduct inventories of uniforms, linen, and housekeeping supplies to ensure par levels are maintained
• Prepare purchase orders for supplies and amenities for the housekeeping department if needed
• Process invoices for guest laundry in a timely manner for the end of the month. Monitor uniform and laundry operations
• Participate in the Safety Committee and foster a safe work environment in housekeeping.

PERFORMANCE STANDARDS

Customer Satisfaction: 

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to Crescent.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Our Differences Are What Make Us Great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)