Assistant Distribution Manager

WORK SCHEDULE

Overnight/Early Morning Hours- Full Time

Job Summary

This exempt position concentrates efforts in managing the daily operations leading to the successful distribution of newspapers and/or other products to the client's customers in accordance with corporate policy and standard operating procedures, ensuring customer service and financial goals and objectives are met and/or exceeded.

Essential Functions & Responsibilities

• Responsible for ensuring overall center environment is clean, safe, well organized and productive work environment
• Assists in managing the daily operation and staff at a Distribution Center
• Oversee the printing, review and distribution of all emails and route paperwork in advance of operations.
• Supervise the unloading of delivery trucks and verify arrival time and accurate receipt of all products.
• Oversee the accurate distribution of copies to Delivery Service Providers.
• Manage the communication of complaints or delivery requests to Delivery Service Providers on a daily basis (including daily review of the previous day's complaints).
• Maintain the Distribution Center files securely, including proper sequencing of subscriber accounts and street directory maintenance.
• Develop a comprehensive understanding of the Delivery Service Provider agreement, and administer it effectively. Utilize the terms of the Delivery Service Providers agreement to insure the best possible service.
• Contract Delivery Service Providers and maintain contracts securely.
• Show geographic territory to new Delivery Service Providers including route assimilation.
• Prepare the weekly route settlement to ensure proper payment to Delivery Service Providers for services rendered.
• Ensure that procedures are followed which will enable every subscriber to receive a dry, undamaged copy of the product, on time, every day that is included in the subscriber's product code.
• Communicate directly and professionally with subscribers to resolve delivery problems.
• Assist in recruiting, interviewing, and on-boarding new members of the Distribution Center support staff.
• Train Distribution Center support staff to perform all functions of the operations they are responsible for, ensuring learning is achieved.
• Assist in preparing and conducting Quarterly Check-Ins for Distribution Center support staff.
• Manage the geographic territory, identifying efficiencies in route restructuring opportunities to ensure the best possible delivery service in the most cost-effective manner.
• Ability to oversee distribution operations, positively impacting customer service.
• Regard "excellence in customer service" as a main priority.
• Other duties as assigned