Assistant Executive Director

Job: Assistant Executive Director

Community: The Reserve at Lone Tree

Position Summary:

The Assistant Executive Director (AED) is a senior operational leader responsible for supporting the Executive Director (ED) in delivering exceptional daily operations, strong leadership execution, and a luxury resident experience consistent with Reserve Collection standards. This role serves as a trusted operational partner to the Executive Director and helps ensure the community operates with disciplined processes, consistent departmental performance, and a high level of hospitality and service.

Key Responsibilities:

Operational Leadership:

• Partner with the ED to support day-to-day operations across all departments and ensure operational consistency.
• Support departmental leaders in executing operational, service, and hospitality standards.
• Identify operational challenges and work with leadership teams to implement solutions that maintain performance and consistency.
• Support department leaders in maintaining operational discipline, staffing stability and accountability.
• Step in to support or lead operational oversight when ED is unavailable.

Leadership & Team Development

• Provide leadership support and guidance to department heads.
• Reinforce a culture of accountability, collaboration, and service excellence.
• Navigate operational challenges and difficult conversations with professionalism and sound judgment.
• Support the development and performance of the community leadership team.
• Serve as a trusted operational partner to the ED.

Resident Experience & Community Presence

• Promote a luxury hospitality mindset and ensure a high-touch resident experience.
• Maintain a visible presence within the community and engage regularly with residents, families, and team members.
• Support the delivery of personalized services and programs that elevate the resident experience.
• Ensure the community environment reflects the quality and standards of the Reserve Collection brand.

Operational Consistency & Standards

• Support the execution of company policies, procedures, and operational standards.
• Reinforce consistency in service delivery and operational execution across all departments.
• Support departmental leadership in maintaining high standards for community presentation, service delivery, and resident satisfaction.

What Success Looks Like in This Role:

• Strengthen operational consistency and disciple across the community
• Build credible and supportive relationships with department leaders
• Maintain a visible and engaged leadership presence with residents, families, and staff
• Reinforce luxury service expectations and Reserve Collection brand standards
• Support the Executive Director as a reliable operational partner
• Demonstrate leadership maturity and sound judgment in addressing operational challenges
• Contribute to a culture of accountability, collaboration, and service excellence

Requirements

Skills, Knowledge, & Expertise:

Operational Expertise

• Strong operational and organizational leadership skills.
• Ability to support consistency and follow-through across multiple departments.
• Experience working within complex, service-driven operational environments.
• Strong attention to detail and process discipline.

Leadership Capability

• Experience working with or supporting department leaders within a multi-departmental organization.
• Ability to navigate challenging conversations and maintain team accountability.
• Strong communication and interpersonal skills.
• Emotional maturity and steady leadership presence.

Hospitality & Service Mindset

• Understanding of luxury hospitality or high-end service expectations.
• Ability to support and reinforce exceptional resident experiences.
• Strong appreciation for personalization, environment, and service quality.

Professional Skills

• Strong problem-solving and decision-making abilities.
• Excellent organizational and time management skills.
• Ability to balance operational priorities with service excellence.
• Confidence stepping into leadership support when needed.

Other Experience

• Senior living leadership experience required
• Luxury hospitality or high-end service environment experience highly preferred
• Experience supporting operations across multiple departments

Benefits

We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.

Compensation: $100,000 - $110,000 annual salary

Application Deadline: We anticipate reviewing applications through April 30th, 2026.