Assistant Front Office Manager

Crescent CareersHouston, Texas

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Career Development

Job Description

A New Team. A New Vision. Endless Opportunities. Join The Blossom Today.

The Assistant Front Office Manager supports the daily operations of the Front Office while helping lead, coach, and develop the team to deliver the elevated and personalized service expected of a luxury Curio Collection by Hilton property.

This hands-on leadership role assists with overseeing Front Desk operations, guest arrivals and departures, room assignments, billing and payment concerns, VIP experiences, guest requests, and service recovery. The Assistant Front Office Manager will serve as a leader on the floor, supporting team members during high-volume periods and ensuring each guest interaction reflects our commitment to exceptional hospitality.

Key responsibilities include supervising and coaching Front Office team members, assisting with scheduling and training, monitoring service standards, resolving guest concerns, recognizing Hilton Honors members and VIP guests, and partnering closely with Housekeeping, Engineering, Reservations, Food & Beverage, and other departments to ensure a seamless guest experience.

The ideal candidate has previous hotel Front Office experience with demonstrated leadership or supervisory experience. Strong communication, problem-solving, organization, and guest-service skills are essential. Previous Hilton experience and familiarity with Hilton systems, brand standards, Hilton Honors, and luxury or full-service hotel operations are preferred.

This position requires a confident and approachable leader who can remain composed in a fast-paced environment, make sound operational decisions, and motivate the Front Office team to consistently exceed guest expectations.

Schedule flexibility, including mornings, evenings, weekends, and holidays, is required based on hotel business needs.

Lead with hospitality. Empower the team. Make every arrival and departure exceptional.

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FAQs About Assistant Front Office Manager Jobs at Crescent Careers

What is the work location for this position at Crescent Careers?

This job at Crescent Careers is located in Houston, Texas, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Crescent Careers?

Employer has not shared pay details for this role.

What employment applies to this position at Crescent Careers?

Crescent Careers lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Crescent Careers?

Crescent Careers is looking for a candidate with "Director" experience level.

What benefits are offered by Crescent Careers for this role?

Crescent Careers offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Crescent Careers?

You can apply for this role at Crescent Careers either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.