Assistant General Manager- Ontario International Airport (Ont1)

INTRODUCTION

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

Perks of the job:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Paid time off
• Growth potential

WHY WORK FOR PRIMEFLIGHT?

• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression
• Enjoy a competitive pay scale

ABOUT US

• We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!

SUMMARY OVERVIEW

The Assistant General Manager will play a crucial role in overseeing daily operations and ensuring the delivery of high-quality service to travelers. Your responsibilities include managing staff across various departments, coordinating with airlines and airport authorities, and addressing operational challenges promptly. You will be instrumental in implementing policies and procedures to enhance efficiency and customer satisfaction, while also maintaining compliance with safety and security regulations. Additionally, this role involves analyzing performance data, contributing to strategic planning, and collaborating on initiatives to drive continuous improvement in airport services.

RESPONSIBILITIES

• Assist the General Manager in overseeing daily operations
• Implement strategies to enhance operational efficiency and customer satisfaction
• Coordinate with various departments to ensure seamless service delivery
• Manage staff training and development to maintain high service standards
• Oversee budgeting, financial planning, and cost control measures
• Ensure compliance with airport authority regulations and safety standards
• Develop and maintain strong relationships with airline clients and airport officials
• Monitor performance metrics and implement improvements where necessary
• Address and resolve customer complaints and operational issues
• Participate in the recruitment and selection of key personnel
• Implement technology solutions to improve operational processes
• Prepare and present reports on operational performance to senior management
• Employing problem solving abilities for issue resolution
• Stay informed about industry trends and competitive developments
• Demonstrating knowledge of the industry
• Lead special projects and initiatives to enhance service offerings
• Working under pressure to meet internal and external targets or deadlines
• Represent the company at industry events and meetings
• Vast experience in customer service
• Possessing strong interpersonal skills for relationship building
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Eligible to work in the United States
• Must have a valid state-issued driver's license with an acceptable driving record
• Communicate effectively in English (reading, writing, speaking)
• 5 Years of Customer Management or Sales Experience
• Knowledge of the Aviation Industry
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

• Ability to lift up to 25 pounds
• Position is generally sedentary, sitting for long periods of time
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

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