Assistant General Manager

Benefits:

Bonus based on performance

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Are you ready to step into leadership, drive performance, and grow with one of the leading fitness brands in the nation?

We are looking for a motivated and energetic Assistant General Manager (AGM) who's ready to elevate their career and take on a high-impact opportunity to learn the business, lead sales efforts, and build your path to becoming a General Manager!

Job Summary

The Assistant General Manager (AGM) is responsible for supporting the General Manager in day-to-day operations of the club to ensure members and prospects receive the highest quality of service and facilities. This role also includes a strong emphasis on sales, member experience, and team development, and is designed for future leaders who are ready to drive results today while continuously developing for tomorrow.

Key Responsibilities:

Sales Leadership: Assist in driving membership and personal training sales through daily goal setting, lead management, and closing techniques

Team Coaching & Accountability: Help train, motivate, and manage the front desk teams to deliver high performance

Operations Support: Ensure smooth day-to-day club operations including cleanliness, equipment upkeep, and staff coverage

Member Experience: Lead by example in delivering exceptional service and handling member inquiries or escalations with urgency

KPI Tracking & Action: Monitor performance metrics and contribute to improvement strategies aligned with club goals

Culture Builder: Foster a high-energy, team-oriented environment that reflects Crunch's 'No Judgments' philosophy

Growth Development: Actively participate in leadership development to prepare for a future General Manager role

Duties & Responsibilities:

Achieve target revenue goals through leadership and motivation of employees

Promote a professional and inviting environment that enhances the quality of service and care offered to members

Demonstrate a working knowledge of all standard operating procedures and policies

Conduct tours and telephone inquiries for prospective members

Monitor flagged check-ins and alerts to increase revenue and collections

Coordinate and work with other departments, including Personal Training and Group Fitness

Train and supervise the front desk, cleaning, and Kid's Crunch staff

Assist with multiple aspects of inventory management, payroll, weekly bank deposits, shift coverage, marketing events, promotional content, and general club maintenance

Ensure club meets standards for cleanliness, maintenance, safety, and security

Other duties as assigned

Compensation & Perks:

30+ Hours Per Week

Performance Bonus Opportunities

Paid Time Off

Free Crunch Membership

Discounted personal training, retail and drinks

Qualifications:

High school diploma or equivalent

Bachelor's degree (preferred)

Sales experience- 2+ years (preferred)

Management experience- 2+ years (preferred)

CPR/AED certification (preferred)

Strong leadership skills

Strong organizational and administrative skills

Strong sales and business acumen

Excellent written and verbal communication

Pass Background check

Not eligible to work remotely

What We're Looking For:

Experience in a sales or leadership role, preferably in fitness or a fast-paced service industry

Strong sales drive and ability to hit individual and team targets

Natural leader who thrives in a team setting and isn't afraid to get on the floor and lead by example

Exceptional communication, organization, and problem-solving skills

High level of professionalism, integrity, and reliability

Passion for health, fitness, and personal development

Above description may be subject to change or alteration at any time.