Assistant General Manager
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Overview
Job Description
Benefits:
Bonus based on performance
Employee discounts
Training & development
Wellness resources
Position Overview
The assistant general manager supports a high-performance, high-care culture that operates with speed and grit in delivering outcomes. They are responsible for creating a warm, kind and hospitable club, allowing everyone to achieve their goals in an "No Judgments" environment.
Responsibilities
Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Cleaning Attendants Personal Training Managers, Group Fitness Managers and Maintenance Technicians to maintain proper staffing levels at all times
Monitor and scoreboard performance of the staff to meet or exceed expected KPI standards
Lead by example by delivering personal and team performance targets
Manage team member performance standards, with on-going development, training, and coaching
Assist and support to the General Manager in the areas such as, but not limited to:
Scheduling and labor management
Member service resolution with pace and empathy
Resolving or escalating employee issues or concerns
Lead generation and outreach efforts to impact new member sales
New member acquisition and member integration into all services and programs offered
Team member goal setting, development plans, and regular staff meetings
Supervise club asset management, to include inventory reconciliation, supply ordering, and club-related small equipment expenditures
Involvement and supervision in all front desk related activities
Maintain a crisp, clean facility with equipment operating 100% of the time by ensuring compliance with
Daily Cleaning Checklist and facility/equipment work order oversight
Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration
Ensure consistent compliance with all Crunch policies, procedures, and service standards
Required Skills & Experience
2 years of fitness facility and/or customer service-oriented management experience required
Experience executing objectives quickly and effectively including achieving KPIs required
Experience leading and/or supervising employees preferred
CPR/AED certification required (can be obtained within 30 days of hire)
Understanding of labor control, optional staffing levels and controls overtime
Ability to maintain high standards at the gym
Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions
Clear communication skills, demonstrating confidence
Physical Requirements
This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours
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