Assistant General Manager
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Overview
Job Description
POSITION TITLE: Assistant General Manager
REPORTS TO: General Manager / Innkeeper
ABOUT HOMEWOOD SUITES MOAB
The Homewood Suites Moab, managed by Vista Host Management & Development
Company, provides spacious suites ideal for extended stays. Located just minutes from
Arches National Park, the hotel offers modern amenities such as a complimentary
breakfast, indoor pool, and a fitness center. It’s a perfect base for exploring Moab’s
stunning landscapes and nearby attractions.
POSITION SUMMARY
The Assistant General Manager is responsible for supporting all aspects of hotel
operations, including daily staff management, guest and employee satisfaction, human
resources, financial performance, cost control, and sales and revenue generation. This role
assists the General Manager in driving the strategic vision and implementation of both
Vista Host and brand-wide initiatives, focusing on exceeding guest expectations and
building relationships with key customers.
WHO IS THIS POSITION FOR?
The Assistant General Manager is an energetic, results-driven professional who thrives in
a fast-paced environment and enjoys hands-on leadership. This role is ideal for someone
who:
•Has experience in hotel operations and management, ideally within a mid-scale or
limited-service brand.
•Is passionate about providing exceptional guest service and can motivate a team to
achieve high service standards.
•Is adaptable, able to cover shifts in various departments as needed, and enjoys a
hands-on approach to management.
•Excels in human resources management, with strong skills in recruiting, training,
and developing team members.
•Has a strong focus on financial and cost control, with the ability to oversee
accounting functions such as accounts payable, receivable, and petty cash.WHY WORK FOR US?
•Quarterly Bonus Program with Competitive Salary
•Vacation / Sick / Bereavement / Holiday Pay
•Health/Vision/Dental Insurance
•Life / STD Insurance
•401k Program
•Employee Discounts (Brand Hotels & Company Hotels)
•Free, Third-Party Employee Assistance Program (personal and professional)
•Monthly team luncheons and recognition events for outstanding staff performance
•Opportunities for career growth and development within the Vista Host portfolio
DUTIES AND RESPONSIBILITIES
•Maintain unparalleled guest service as the core philosophy of the hotel.
•Personally demonstrate a commitment to guest service by responding to guest
needs promptly and professionally.
•Ensure all team members are trained to meet service standards and deliver superior
guest service.
•Empower team members to provide responsive guest assistance and reward
exceptional performance.
•Manage human resources functions including recruiting, training, and performance
evaluations.
•Oversee finance and accounting functions, ensuring proper cost controls are in
place.
•Foster a positive and cooperative work environment, promoting clear
communication between staff and management.
•Implement property-wide strategies to improve guest satisfaction, operational
efficiency, and revenue generation.
•Cover shifts in all departments as needed to maintain optimal labor standards.
•Provide a professional image through personal appearance and behavior.•Perform other duties as assigned by the General Manager.
POSITION REQUIREMENTS
•Must be able to communicate effectively in English, both written and verbally.
•Must be able to stand for extended periods.
•Must be able to lift up to 20 lbs.
•3+ years of experience in hotel operations or management.
•Strong management, leadership, and time management skills.
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