Assistant General Manager

POSITION TITLE: Assistant General Manager (AGM)

REPORTS TO: General Manager

ABOUT STARLITE YELLOWSTONE, TAPESTRY COLLECTION BY HILTON

Starlite Yellowstone, Tapestry Collection by Hilton is a newly reimagined lifestyle hotel located steps from the West Entrance of Yellowstone National Park. Following a complete renovation, the property features approximately 133 modern guest rooms and amenities designed to reflect the rugged beauty and character of the Yellowstone region.

As part of Hilton’s Tapestry Collection, Starlite Yellowstone offers a distinctive sense of place brought to life through authentic Montana hospitality. Our team is committed to delivering memorable guest experiences while maintaining strong operational performance and team culture.

Managed by Vista Host Management & Development Company, Starlite Yellowstone is part of a growing portfolio focused on operational excellence and long-term growth.

Distinctly Yellowstone. Authentically Montana.

POSITION SUMMARY

The Assistant General Manager (AGM) supports the General Manager in driving overall hotel performance, with direct accountability for financial results, labor management, and operational execution. This role oversees daily operations across key departments while ensuring expenses, productivity, and revenue opportunities are actively managed.

The AGM leads from the floor to ensure exceptional guest service while maintaining disciplined cost control and operational efficiency. This position serves as the acting General Manager in their absence.

WHY WORK FOR US?

• Competitive salary with bonus opportunity • Vacation / Sick / Bereavement / Holiday Pay • Health, Vision, and Dental Insurance • Life and Short-Term Disability Insurance • 401(k) Retirement Plan • Employee travel discounts at Hilton and Vista Host properties • Employee housing may be available for eligible team members • Complimentary Employee Assistance Program (personal and professional support) • Opportunities for advancement within the Vista Host portfolio

DUTIES AND RESPONSIBILITIES

• Support overall hotel financial performance, including labor management, expense control, and revenue optimization • Monitor daily operating results, including occupancy, ADR, and labor productivity, and adjust operations accordingly • Ensure staffing levels align with business demand while maintaining service standards and cost efficiency • Lead front office and housekeeping operations with a focus on both guest satisfaction and productivity targets • Act as Manager on Duty, maintaining a visible presence and supporting all departments as needed • Drive guest satisfaction through direct interaction, service recovery, and proactive engagement • Monitor guest feedback and service scores, implementing corrective actions as needed • Support revenue strategy execution, including rate integrity and group coordination • Ensure compliance with Hilton brand standards, QA requirements, and company policies • Assist in hiring, training, and performance management across departments • Maintain clear communication between departments to ensure operational alignment • Partner with the General Manager on budgeting, forecasting, and performance tracking • Ensure property presentation, cleanliness, and maintenance standards are consistently upheld • Step into General Manager responsibilities in their absence

POSITION REQUIREMENTS

• Minimum 2–3 years of hotel leadership experience required; multi-department experience strongly preferred • Strong understanding of hotel financial performance, including labor management and cost control • Experience with Hilton systems preferred (PEP, QA, Honors, etc.) • Ability to lead, motivate, and develop teams in a fast-paced environment • Strong organizational, communication, and problem-solving skills • Ability to stand and move throughout the property for extended periods • Ability to work flexible schedules, including evenings, weekends, and holidays

OUR CULTURE

At Starlite Yellowstone and across the Vista Host portfolio, we believe hospitality begins with how we treat one another. Our team is committed to supporting each other, serving our guests with care and professionalism, and creating an environment where every person’s experience inspires their heartfelt desire to return.

EQUAL OPPORTUNITY EMPLOYER

Vista Host Management & Development Company is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.