Assistant General Manager -Retail CLT Airport

Paradies Lagardère is an award-winning and innovative Airport Concessionaire. We are looking for passionate individuals to fill our roles in a retail environment that is diverse and inclusive. Opportunities will find you immersed in a rewarding environment in our award-winning concepts that have kept travelers coming back year after year.

Great Reasons to Work with Us

• Career advancement opportunities
• Fun Work Environment
• Medical Benefits
• Company Paid Time Off
• Paid Holidays
• 401K Program
• On-line Learning system
• Associate recognition Programs
• Merchandise discounts
• Transportation and parking space assistance

How You can Make a Difference

• Working for Paradies Lagardère provides you with the opportunity to create a meaningful and positive impact on your community and the environment.
• As airport travel returns to normalcy in a post-COVID-19 world, our nationwide employees are upholding the highest safety and health standards to maintain a comfortable environment our customers can trust.
• Whether working in an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public.
• Build a great workplace for strong performers by promoting and driving an engaged workforce, career development, and learning.
• Must have a passion for the guest!
• Be a visible presence, available to members of your team, guests, and airport partners. Monitor the performance of your team and operational systems, making adjustments, as necessary.
• Ensure positive guest service in all areas. Investigate and resolve complaints responding to guests and General Manager with a resolution within 24 hours. Take all appropriate actions to turn dissatisfied guests into return guests.
• Drive top line sales and profitability.
• Demonstrate the ability to adapt and adjust readily to fast-moving, ever-changing circumstances, and utilize problem-solving skills and resourcefulness to solve situations.

Position Qualifications:

• Ensure store merchandising standards are consistently executed per the company guidelines
• Partner with the General Manager to ensure consistent implementation of the organizational

policies and goals set forth by the company, while holding the team accountable to such standards

• Influence and make recommendations to help achieve performance objectives in the areas of sales,

expenses, inventory control, and payroll while monitoring overall P&L results and formulating

actions plan as needed.

• Train, motivate, and develop a professional team that possesses the ability to achieve sales goals

while adhering to company performance metrics, implementing promotional programs, and

coordinating special events

• Build strong business relationships with airport management, brand partners, and the Support

Center Team through the use of clear, consistent communication

• Monitor and address performance issues in a timely manner while providing on-going coaching and

counseling

• Perform all basic human resource functions including interviewing, succession planning, training,

scheduling, and performance reviews

• Other duties as assigned

Education:

• Bachelor's degree or high school diploma and equivalent experience required

Experience:

• Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment

Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.)

• Ability to work flexible shifts in a 7/365-day team-oriented environment; occasional travel as business dictates
• Exceptional customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously
• Proficiency required in reading, writing, mathematics, cash handling/ reporting
• Proficiency required in Microsoft Office
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable

Department of Transportation requirements

Physical Requirements:

• Standing for long periods of time and the ability to work in environments with varying temperatures
• Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods,

bending, reaching, climbing a ladder, and walking long distances

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment

Shift:

• Open Availability

Work Location: In person

GREAT OPPORTUNITY FOR GROWTH!!!