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Assistant Manager – Guest Experience & Operations (Laser Tag Arena)

Battle House Laser TagWake Forest, NC
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Overview

Schedule
Full-time
Part-time
Career level
Director
Benefits
Career Development

Job Description

Battle House Laser Tag is seeking a professional, service-driven Assistant Manager to help lead our high-volume, tactical entertainment facility. If you're experienced in hospitality, retail leadership, or customer service management — and want a role that blends leadership with a dynamic environment — this is the perfect opportunity.

About the Role As an Assistant Manager, you'll ensure a smooth operation, deliver five-star guest experiences, and support the GM in overseeing day-to-day activities. You'll coach staff, solve problems quickly, and help maintain a safe, clean, and organized arena for our players.

Key Responsibilities

  • Lead shifts and supervise staff across front desk + arena

  • Provide exceptional customer service and resolve guest concerns

  • Oversee check-in, reservations, and group events

  • Assist with scheduling, training, and team development

  • Manage opening/closing routines and cash handling

  • Maintain facility safety, cleanliness, and equipment readiness

  • Support large groups, parties, and corporate events

What We're Looking For

  • Experience as an assistant manager, shift lead, or supervisor

  • Strong hospitality/customer service background

  • Excellent communication and leadership skills

  • Organized, reliable, and able to multitask

  • Comfortable in a fast-paced environment

  • Evening/weekend availability required

  • Entertainment or recreation experience is a bonus

What We Offer

  • Competitive pay with advancement potential

  • Flexible full-time or part-time opportunities

  • Veteran-owned company with strong culture and values

  • A fun, friendly work environment

  • Free gameplay + team perks

If you want a management role that's energizing, rewarding, and never boring — we'd love to meet you.

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FAQs About Assistant Manager – Guest Experience & Operations (Laser Tag Arena) Jobs at Battle House Laser Tag

What is the work location for this position at Battle House Laser Tag?
This job at Battle House Laser Tag is located in Wake Forest, NC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Battle House Laser Tag?
Employer has not shared pay details for this role.
What employment applies to this position at Battle House Laser Tag?
Battle House Laser Tag lists this position under the following employment categories:
  • Full-time
  • Part-time
What experience level is required for this role at Battle House Laser Tag?
Battle House Laser Tag is looking for a candidate with "Director" experience level.
What benefits are offered by Battle House Laser Tag for this role?
Battle House Laser Tag offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Battle House Laser Tag?
You can apply for this role at Battle House Laser Tag either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.