Assistant Manager, Miami Store

About Us

With a growing presence in the fashion industry, we are opening a new store in Miami and are looking for a passionate, hands-on Assistant Manager to help us launch it. If you thrive in a fast-paced environment, have a keen eye for detail, and love delivering an exceptional customer experience, we want to hear from you.

Position Overview

The Assistant Manager supports the Store Manager in the day-to-day running of our newly opened Miami store, helping ensure it is fully stocked, the team is trained and motivated, and operational processes run smoothly from day one. You will lead the shop floor in the Store Manager's absence, work closely with Global management and cross-functional teams, and help the store meet its sales targets while maintaining a high level of customer satisfaction.

Key Responsibilities

Store Operations & Opening Support

• Support the Store Manager with all operational aspects of the store, including layout, merchandising, inventory control and stock replenishment.
• Work with cross-functional teams (marketing, HR, logistics and visual merchandising) to deliver a successful launch and ongoing store events.
• Help ensure all operational systems (POS, stock systems, etc.) are set up and used correctly.

Team Leadership & Training

• Supervise, coach and motivate the store team to deliver an exceptional customer experience.
• Support the onboarding and training of new team members so they meet operational and customer service standards.
• Help foster a positive and inclusive store culture that reflects the company's values.
• Lead the store in the Store Manager's absence, including opening and closing procedures.

Operational Excellence

• Oversee daily store operations to ensure efficiency, quality and profitability.
• Help maintain optimal inventory levels so the store is always stocked with the right products.
• Ensure compliance with all company policies, procedures and operational standards.

Customer Experience

• Set the example for superior customer service and an engaging, welcoming store environment.
• Resolve customer issues and feedback promptly and professionally, striving to exceed expectations.
• Use customer data and trends to help improve service and drive sales.

Sales & Financial Performance

• Help track store performance against sales targets and work with the team to meet or exceed them.
• Support the Store Manager in controlling costs and maximising profitability.
• Help deliver merchandising and promotional activity that drives footfall and sales.

Continuous Improvement

• Review store operations regularly and recommend process improvements.
• Stay up to date with industry trends, competitor activity and new retail technologies that can improve efficiency and customer satisfaction.

Requirements

Requirements

• 3+ years of retail experience, with at least 1 year in a supervisory or team leader role.
• Experience supporting a new store opening or working in a high-volume retail environment is a plus.
• Good understanding of retail operations, including inventory management, visual merchandising and sales targets.
• Strong leadership skills, with the ability to motivate, coach and train a team.
• Good analytical and problem-solving skills, with the ability to use data to make decisions.
• Exceptional customer service skills and a passion for delivering an outstanding shopping experience.
• Ability to thrive in a fast-paced environment and handle multiple priorities.
• Flexible and adaptable, including availability to work evenings, weekends and holidays, and able to work under pressure to meet tight deadlines.
• Proficiency in retail management systems, POS systems and the Microsoft Office Suite.