Assistant Manager - Childcare Agency

Jovie of SyossetSyosset, NY

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Job Description

Jovie Nannies + SittersSince 2001, we’ve been dedicated to building stronger families as the nation’s most complete, full-service childcare resource. We provide families with fun, well-trained nannies and babysitters who have all the tools and support they need to bring order and joy to family homes.Jovie of Syosset - Port Washington is in search of an Assistant Manager.Job Description: Embodies the Jovie’s Core Values: Can Do, Results Matter, Leave it Better. Leads, manages, and is accountable for:

Supervision and retention of caregivers including scheduling and ongoing needs analysis
Recruiting new employees, including (but not limited to) job postings, reviewing applications, phone screens, interviews and reference checks
Implementation of Care Giver Promise with employees to include consistent performance review of daily timesheets, updated availability, communication and general employee behavior
Respond to family inquiries and perform ongoing delivery strategy for family customers
Co-leading orientation and onboarding process with placement manager
Coordinating, running and management of ongoing employee meet-ups, trainings and events
Consistent use of My Jovie system tools to include scheduling, communication notes, order creation, family/employee profile updates
Assist placement manager with responsibilities during peak periods, achievement of bi-weekly revenue, billing and gross margin goals and hours

Competencies:Market + Customer Understanding: knowledge of the needs, preferences, trends and practices affecting customer and market behaviors, including childcare competition. Ability to professionally represent company’s marketing messaging and brand promise of Building Stronger Families® in local communitiesStrategic Thinking: ability to influence others, delegate effectively, provide feedback and develop potential in others. High capability of rational risk-taking and decision-makingHigh Attention to Detail: capacity to schedule care assignments and keep track of caregiver and family details with no errors. Excellent organization and follow up skills.Business Operations Understanding: working knowledge of regulations and laws that apply to the business. Demonstrated expertise in practices and procedures of business operationsGroup Development Skills: ability to facilitate groups, manage teams, resolve conflicts and solve problems for nanny employees and family clientsCommunication Skills: ability to listen to others, provide appropriate feedback, communicate professionally to develop and maintain successful work relationships. Demonstrated ability for effective report writing and presentation skillsQualifications:

Experience as a caregiver, nanny, or day care center teacher (including infant care) required.
Sales and customer service experience preferred.
Computer and technology proficient with demonstrated aptitude using Microsoft Office or other business applications and software
This is a full-time hybrid role.

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