Assistant Restaurant Manager

Ready to take your hospitality career to the next level? Join Mystic Lake Casino as an Assistant Restaurant Manager and lead in one of Minnesota's premier dining destinations! From our newest venue, Hop House, to the upscale Mystic Steakhouse, to the casual Minnehaha Café, you'll have the opportunity to grow and make an impact. In this role, you'll help lead the Front of House team to deliver exceptional guest experiences, ensure safety, compliance, smooth daily operations, manage staffing, support team development, and drive continuous improvement and operational excellence. Why Mystic Lake? Enjoy weekly pay, health benefits, and career growth opportunities in a dynamic hospitality environment. Be Bold. Build your future at Mystic Lake Casino.

Food & Beverage Outlets Include: Hop House, Mystic Steakhouse, The Meadows Bar and Grille, Minnehaha Cafe, Baccarat Noodle Bar, Presto Pizza, Gambler's Grille, Fusion Noodle Bar, Sweet Temptations, and Caribou Coffee.

Job Overview: The Assistant Restaurant Manager oversees the day-to-day operations of the assigned shift ensuring consistent and efficient service delivery, excellent guest experience, and adherence to all applicable policies, procedures, expectations and laws.

Empower Your Future: The Work You'll Lead:

• Guest Experience & Service: Resolve guest concerns promptly and professionally, apply guest-recovery strategies when needed, actively engage with guests to assess satisfaction, and coach team members to consistently deliver an excellent guest experience.

• Team Leadership & Support: Coach and develop Front of House team members; assist during peak times with seating, ordering, and service; interview and recommend candidates for hire or promotion; support onboarding, ongoing training, and continuous performance management.

• Operations, Scheduling & Staffing: Ensure appropriate staffing levels through advance scheduling and real-time adjustments based on business volume; escalate operational or staffing concerns to leadership as needed.

• Food Quality, Safety & Cleanliness: Partner with culinary teams to maintain high food quality, preparation, and presentation standards; supervise restaurant cleanliness; enforce food safety, sanitation, health, and hygiene regulations.

• Compliance & Policy Adherence: Ensure compliance with Gaming Enterprise policies, applicable laws, health and safety regulations, food safety standards, timekeeping, tips, and break procedures; audit team member timecards weekly.

• Inventory, Cash & Financial Oversight: Order supplies, manage inventory, and proactively communicate needs; ensure proper cash handling and compliance with tips and complimentary procedures; assist with annual budgeting, cost control, and driving outlet profitability.

• Continuous Improvement: Proactively identify and recommend opportunities to improve outlet operations and service delivery.

Job Requirements:

• Any combination of post-high school restaurant education and/or restaurant experience to equal 3+ years.
• 2+ years of indirect people leadership or 1+ year of direct people leadership experience.
• Certified Food Service Manager Certificate or ability to obtain within one (1) year of employment.
• Effective in motivating and guiding staff, delegating tasks, and fostering a positive team environment.
• Demonstrated ability to communicate clearly and effectively with staff, guests, and other stakeholders.
• Skilled at identifying and resolving issues constructively and efficiently and managing conflict within the team and addressing issues with guests.
• Experience with efficiently managing schedules, tasks, and resources in a fast-paced environment.
• Experience with demand-based scheduling preferred.
• Desire to build rapport with staff, guests, and other stakeholders.
• Ability to adjust to changing situations, handle unexpected events and maintain composure and professionalism under pressure.

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.

Be the Experience. Be Bold. Be Mystic.