Assistant Retail / Spa Manager

Position Summary

As the Assistant Center Manager you play a key leadership role in supporting the Center Manager with daily operations, team performance and development, and delivering an exceptional guest experience. This position helps drive sales, maintain brand standards, and foster a positive team culture. The Assistant Center Manager acts as a leader-on-duty, ensuring smooth execution of center operations and stepping in to coach team members, resolve guest concerns, and uphold guest experience excellence.

Essential Responsibilities and Duties

Guest Experience

• Create a positive and welcoming environment that reflects the company's values and standards.

• Maintain a strong presence at the front desk to support team coverage and coaching.

• Ensure every guest consistently receives a welcoming and exceptional experience.

• Proactively address guest concerns and resolve issues to uphold guest satisfaction.

Sales & Goal Achievement

• Lead by example in educating guests on savings, products, services, and promotions.

• Analyze sales performance and guest trends to identify improvement opportunities.

• Motivate and coach the team to achieve or exceed center and individual sales and KPI goals.

• Support execution of local marketing and community engagement efforts.

Product & Service Sales

• Coach the team in confidently recommending products and services to drive sales and guest satisfaction.

• Maintain in-depth knowledge of all services, skincare products, and brand standards.

• Stay informed on current promotions, product launches, and educational updates provided by the brand.

Team Leadership & Culture

• Provide ongoing support and coaching to Guest Service Associates and Specialists.

• Reinforce accountability around service standards, performance expectations, and operational protocols.

• Help onboard and train new team members, creating a supportive and inclusive environment.

• Act as the point of contact in the absence of the Center Manager.

Center Operations

• Ensure standards for cleanliness, sanitation, presentation, and professionalism are consistently met.

• Assist with daily operations including opening and closing procedures, managing the books, administrative tasks, and inventory.

• Ensure the team accurately processes transactions and manages guest profiles through POS systems.

Required Knowledge, Skills, and Abilities

• Strong leadership, problem-solving, and interpersonal skills

• Proven ability to drive sales and support team development

• Passion for delivering exceptional guest service and fostering a positive culture

• Passion for beauty, wellness, and skincare

Education and Experience

• 2+ years of experience in customer service or sales preferred

• Previous supervisory or team lead experience preferred

• Proficiency with POS systems and Microsoft Office Suite or related software

Work Environment and Physical Demands

• Reliable and flexible schedule, including availability for evenings and weekends

• Travel requirements: As required

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