Assistant Store Manager - Bigfoot in the Smokies
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Overview
Schedule
Full-time
Career level
Director
Remote
On-site
Compensation
$13-$16/hour
Benefits
Paid Vacation
Career Development
Job Description
Benefits:
- Employee discounts
- Paid time off
- Bonus based on performance
- Company parties
- Competitive salary
- Free uniforms
- Opportunity for advancement
Bigfoot in the Smokies is a one-of-a-kind Smoky Mountains attraction and retail experience and we're looking for an Assistant Manager!
Position Overview
The Assistant Manager plays a key leadership role in the daily operation of Bigfoot in the Smokies, supporting the General Manager/Owner in ensuring smooth store operations, outstanding guest experiences, strong retail performance, and a motivated, well-trained team. This is a hands-on leadership position where you'll be on the floor, working alongside staff, solving problems in real time, and helping build a destination that guests remember and recommend.
Key Responsibilities
Store Operations
- Oversee daily opening and closing procedures, ensuring the store is guest-ready every day
- Manage cash handling, POS operations, and daily sales reconciliation
- Monitor and maintain inventory levels; assist with receiving, stocking, and merchandising
- Ensure the sales floor, displays, and photo areas are clean, organized, and visually appealing
- Help enforce safety, security, and loss-prevention procedures
Team Leadership
- Supervise, coach, and schedule sales associates and seasonal staff
- Train new hires on customer service standards, product knowledge, and POS systems
- Foster a positive, high-energy team culture that reflects the brand's fun, welcoming personality
- Step in to resolve staffing gaps, performance issues, or scheduling conflicts
- Conduct or assist with performance check-ins and feedback conversations
Guest Experience
- Ensure every visitor receives a warm, memorable experience consistent with the Bigfoot in the Smokies brand
- Handle escalated customer concerns with professionalism and a solutions-first mindset
- Encourage staff to engage visitors, share the Bigfoot lore/story, and promote photo moments and merchandise
- Monitor guest feedback (in person, online reviews) and relay insights to ownership
Sales & Merchandising
- Support achievement of daily, weekly, and seasonal sales goals
- Assist with merchandise planning input based on what's selling and guest requests
- Help execute promotions, seasonal displays, and new product launches
- Track key performance metrics (sales per visitor, conversion, top sellers) and report to ownership
Administrative Support
- Assist with scheduling, timekeeping, and payroll prep
- Help maintain vendor and inventory records
- Support ordering and restocking processes
- Communicate regularly with ownership on operational needs, staffing, and store performance
Qualifications
Required:
- 2+ years of retail or hospitality supervisory/management experience
- Strong communication and interpersonal skills
- Comfortable with POS systems, basic cash handling, and inventory processes
- Ability to work weekends, holidays, and extended hours during peak tourist season
- Reliable, punctual, and able to lead by example on the floor
- Physically able to stand for extended periods, lift up to 30–40 lbs, and assist with stocking/merchandising
Preferred:
- Experience in a tourism, attraction, or destination retail environment
- Familiarity with the Townsend/Smoky Mountains area and visitor base
- A natural storyteller who enjoys engaging guests and creating fun experiences
- Prior experience training or mentoring staff
Compensation & Benefits
- Competitive hourly or salaried pay based on experience
- Performance-based incentives tied to sales and operational goals
- Opportunity for growth within a expanding family of Smoky Mountains businesses
- Employee discount on merchandise
- A fun, one-of-a-kind work environment unlike any typical retail job
Compensation: $13.00 - $16.00 per hour
Since 1992, Goteez has been the go-to merchandise partner for wholesalers, brands, and businesses that need custom apparel done right. We made Tennessee home in 2010 and haven't stopped since. Experts in custom tees and apparel and branded merchandise, with decades worth of happy customers.
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FAQs About Assistant Store Manager - Bigfoot in the Smokies Jobs at GoTeez
What is the work location for this position at GoTeez?
This job at GoTeez is located in Townsend, Tennessee, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at GoTeez?
Candidates can expect a pay range of $13–$16 per hour for this role.
What employment applies to this position at GoTeez?
GoTeez lists this role as a Full-time position.
What experience level is required for this role at GoTeez?
GoTeez is looking for a candidate with "Director" experience level.
What benefits are offered by GoTeez for this role?
GoTeez offers following benefits: Paid Vacation and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at GoTeez?
You can apply for this role at GoTeez either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.