Assistant Store Manager - Boston (Chestnut Hill)

About The Role

Come be apart of TRR's exciting growth with our new store opening in Chestnut Hill!

The Assistant General Manager is responsible for driving store KPI's through managing a group of in-store Resales Sales Associates, Retail Experts, and in our flagship store location. The AGM will lead the store team in providing top level service and sales experience for both customers and consignors, as well as leverage business partners to grow Demand revenue. This leader will also be responsible for recruiting top level talent, fostering growth and development for internal staff to continue their development, and ensure staff is top level in terms of industry knowledge and trends to execute top level customer and consignor shopping experience.

What You Get To Do Everyday

• Collaborate with the Head of Shop to ensure all business revenue goals are made for our demand business

• Develop top-level weekly, monthly and quarterly strategies to drive in store business and consignor relationships

• Action plan with individual Resale Sales Associates to ensure effective outreach strategies, consignor follow-up and appointment setting to make revenue goals

• Drive a 360 degree store experience by ensuring that the team is introducing customers to all TRR services and delivering on experience expectations

• Ambassador for luxury fashion and retail experience - able to inspire those on the shop floor

• Possess industry leading knowledge in categories not limited to, mens and womens ready-to-wear, fine jewelry and watches, handbags, and shoes.

• Conduct regular training and meetings with Resales Managers to drive both business initiatives and in-store learnings

• Recruit, retain, coach and develop top level

• Ensure effective onboarding and training of new hires, utilizing all company tools, including 30/60/90 feedback

• Deliver regular feedback to partners in the field and headquarters

• Collaborate with in-store peer leadership to align on strategies and work as one team

• Possess a strong understanding of 4-wall product feedback and product needs

What You Bring To The Role

• Bachelor's degree from accredited college or university or equivalent work experience

• 3+ years leading and running a store or department with 15+ employees

• 3+ years experience creating and delivering on key initiatives and goals

• 3+ years experience working in the luxury space in a client facing role

• Team player able to work effectively and collaboratively across all departments to meet goals and deadlines

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid Parental Leave

• 9 Paid Company Holidays

• Flexible Time Off (With Manager Approval)

• Find out more about our Benefits here.

The expected salary range for this role is $101,745.00-$122,400.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.