Assisted Operations - NOC Technician (Annapolis Junction, MD)
LancesoftAnnapolis Junction, MD
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Job Description
Location: Hybrid –Annapolis Junction, MD (Onsite Tuesdays & Thursdays)Work Schedule
- Shift Options:
- Sunday –Thursday or Tuesday –Saturday
- Shift Timings:
- Day Shift: 6: 00 AM –2: 00 PM
- Swing Shift: 2: 00 PM –10: 00 PM
- Midnight Shift: 10: 00 PM –6: 00 AM
- Hybrid work model with onsite presence required twice weekly
- Shift-based operations in a 24/7 network environment
- Fast-paced, SLA-driven telecom operations setting
- High collaboration with network engineering and field teams
- Monitor and manage network alarms across telecom systems
- Perform fault isolation and support repair activities
- Understand alarm impacts on network performance and service delivery
- Identify and escalate network, environmental, and infrastructure events
- Notify on-shift or on-call supervisors of critical incidents
- Create, update, and close tickets in appropriate systems
- Track and manage repair activities
- Coordinate with field teams to resolve outages and impairments
- Provide support during critical or catastrophic network events
- Assist Tier III teams with incident response and resolution
- Continuously monitor network performance and alarms
- Ensure all alarms and tickets are actively managed
- Maintain shift logs and provide shift handover updates
- Complete assigned projects within defined timelines
- Support operational improvements and special initiatives
- Accountability: Maintain punctuality, accurate time reporting, and proper time-off management
- Professional Conduct: Demonstrate professionalism with peers, leadership, and customers
- Initiative: Work independently with minimal supervision and support additional shifts when required
- Teamwork: Collaborate effectively and resolve minor conflicts independently
- Communication: Clearly communicate via verbal, email, and messaging platforms
- Flexibility: Support special projects and responsibilities beyond standard duties
- Experience in Network Operations Center (NOC) or telecom support environments
- Strong understanding of network alarms and fault management processes
- Experience with ticketing systems and incident management workflows
- Ability to work flexible shifts, including nights and weekends
- Strong analytical and troubleshooting skills
- Excellent communication and coordination abilities
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FAQs About Assisted Operations - NOC Technician (Annapolis Junction, MD) Jobs at Lancesoft
What is the work location for this position at Lancesoft?
This job at Lancesoft is located in Annapolis Junction, MD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Lancesoft?
Candidates can expect a pay range of $20.
What employment applies to this position at Lancesoft?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Lancesoft?
You can apply for this role at Lancesoft either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.