Associate - Product Operations

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

We are looking for a Product Operations Associate who has a fully rounded knowledge of media exposure data, measurement, and associated technologies. In addition, a successful candidate will have strong attention to detail, an affinity for increasing efficiency using standardized and scalable workflows, an insatiable appetite to learn, and an eagerness to join a growing team. This role is uniquely positioned at the intersection of media, technology, and data operations; you will have the opportunity to learn about how marketing technologies converge in the rapidly changing healthcare space.

What You'll Do

• Crossix Implementation & Ongoing Monitoring
• Impact successful media measurement solutions for customers through ownership of operational set up and ongoing monitoring tasks
• Configure media inputs to support campaign set up. Create and distribute digital media and website tags
• QA media inputs before and throughout campaign launch, ensuring necessary information is complete and accurate
• Monitor the delivery, ingestion, and data quality for media exposure data from different partners
• Troubleshoot issues with exposure data directly with media agencies and media owners
• Support customer success by suggesting process improvement, innovation, and efficiency across Crossix operations
• Stakeholder Collaboration & Support
• Provide pre- and post-implementation support to internal and external stakeholders including agency partners, publishers, and internal cross-functional teams
• Join kick-off calls and ad hoc calls with clients to understand advertising specifications and discuss custom or complex set ups
• Support technical inquiries and requests from Client Services to bridge the gap between technical operations and account management

Requirements

• 2+ years of experience working at a media agency or publisher in an operational role
• Experience working with or in ad operations, digital media analytics, or project management
• Advanced Microsoft Excel skills (pivot tables, VLOOKUPs, etc.)
• Experience supporting media campaign setup, including data operations and tag management
• Exceptional attention to detail with strong critical thinking skills
• Experience working with external partners coordinating across teams
• Strong communication skills, as well as an affinity for explaining complexity through process flows and operational workflows while documenting changes
• Ability to multitask with effective resolution management in a fast-paced, growing environment

Nice to Have

• Familiarity with various tag management platforms, such as Google Tag Manager
• Familiarity with log-level exposure data across media channels
• Programmatic DSP or Google Campaign Manager experience
• Interest in the Media industry and big data operations
• Experience building monitoring capabilities using BI tools like Sigma

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $66,500 - $80,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Associate

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation's conduct-including customers, employees, and the community-in addition to shareholders' interests.

×

What sets us apart

• Public Benefit Corporation
• Veeva Giving
• Corporate Citizenship
• Employees are Shareholders
• Non-Competes

Public Benefit Corporation

In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation's conduct-including customers, employees, and the community-in addition to shareholders' interests.

Veeva's public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.

Learn More

Veeva Giving

At Veeva, we believe in giving back. Veeva's support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don't dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.

Corporate Citizenship

Veeva's core values - do the right thing, customer success, employee success, and speed - guide our decision making and define our culture. Doing the right thing means that we are concerned about more than just financial success and return to shareholders. We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct. We treat others with respect. As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.

Read More →

Employees are Shareholders

Our equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company's growth.

Non-Competes

Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities. We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee's fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.

Read More →

News and recognition

Veeva in Top 100 Most Reliable Companies

Fastest-Growing Company for 5 Years, Future 50 for 2 Years

New York's Noncompete Bill Is A 'Big Domino To Fall'-And The Broadest Ban Yet-In A Growing Movement Against Them

Veeva's Peter Gassner Combine's Today's Execution with Tomorrow's Vision

Grow, contribute and be recognized

"Veeva's engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work."

• Jacob Marcus

VP, Engineering

"I appreciate that Veeva values autonomy over alignment. As a result, we get to make decisions as a small team and ship products faster."

• Shilpa Chandermohan

Software Engineer

"As a software engineer at Veeva, I'm proud to be doing meaningful work building clinical trial software that will benefit so many people."

• Durward Denham

Software Engineer

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