Associate Director, Web & Digital Operations

Associate Director, Web & Digital Communications

Brandeis University - Office of Marketing & Communications

Location: Waltham, MA

Salary Range: $106,200 - $115,100

Shape the Digital Experience of a Leading Research University

Brandeis University is seeking an experienced and strategic Associate Director, Web & Digital Communications to lead the operational engine behind our web and digital presence.

This is a high-impact role for someone who thrives at the intersection of strategy, execution, and continuous improvement-a leader who can bring clarity to complexity, ensure excellence in delivery, and elevate how digital supports institutional priorities.

What You Will Do

Drive Web & Digital Execution (70%)

• Lead the intake, prioritization, and delivery of web projects of varying scale and complexity

• Maintain visibility across projects-timelines, dependencies, and deliverables

• Partner with cross-functional stakeholders - including Marketing, ITS, site owners, and external vendors - to drive project execution

• Balance strategic oversight with hands-on digital work as needed

Ensure Quality, Accessibility & Performance (15%)

• Oversee processes for monitoring and maintaining site health, including accessibility, SEO and technical quality

• Lead remediation efforts and continuous improvement initiatives

• Maintain governance standards and ensure compliance with accessibility and regulatory requirements

Strengthen Team Operations & Impact (15%)

• Coordinate team workflows, support ticket management, and task assignment

• Identify trends and improve processes to increase efficiency and effectiveness

• Support training and adoption of web standards across campus partners

• Represent the digital team in cross-functional initiatives and committees

What You Bring

• 5-8+ years (8-10+ preferred) managing complex websites or digital operations

• Strong project management expertise (PMP a plus)

• Experience working with CMS platforms, web technologies (HTML, CSS, JavaScript)

• Deep understanding of accessibility, SEO, and digital best practices

• Proven ability to manage competing priorities and deliver high-quality work on time

• Strong communication skills and the ability to collaborate across diverse stakeholders

Why This Role Matters

This role is central to ensuring that Brandeis' digital presence is:

• Strategically aligned with institutional goals

• Operationally excellent and consistently delivered

• Accessible, high-performing, and user-centered

You will play a key role in shaping how the university communicates, engages, and connects through digital channels.

Why Join Brandeis

• Be part of a mission-driven institution with global impact

• Work with collaborative, thoughtful colleagues

• Influence and improve a complex digital ecosystem

• Opportunity to lead with both strategy and execution

Ready to Apply?

If you are a digital operations leader who brings structure, clarity, and momentum to complex environments-we want to hear from you.

Pay Range Disclosure

The University's pay ranges represent a good faith estimate of what Brandeis reasonably expects to pay for a position at the time of posting. The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience and education/training, internal peer equity, and applicable legal requirements.

Equal Opportunity Statement

Brandeis University is an equal opportunity employer which does not discriminate against any applicant or employee on the basis of race, color, ancestry, religious creed, gender identity and expression, national or ethnic origin, sex, sexual orientation, pregnancy, age, genetic information, disability, caste, military or veteran status or any other category protected by law (also known as membership in a "protected class").