Associate Director, Patient CRM Business Analyst

Madrigal is a biopharmaceutical company focused on delivering novel therapeutics for metabolic dysfunction-associated steatohepatitis (MASH), a serious liver disease that can progress to cirrhosis, liver failure, need for liver transplantation and premature mortality. Every member of our Madrigal team is connected by our shared purpose: leading the fight against MASH.

Madrigal’s medication, Rezdiffra (resmetirom), is a once-daily, oral, liver-directed THR-β agonist designed to target key underlying causes of MASH. Rezdiffra is the first and only medication approved by both the FDA and European Commission for the treatment of MASH with moderate to advanced fibrosis (F2 to F3). An ongoing Phase 3 outcomes trial is evaluating Rezdiffra for the treatment of compensated MASH cirrhosis (F4c).

Our success is driven by our people. We are building a dynamic, inclusive, and high-performing culture that values scientific excellence, operational rigor, and collaboration. To support our continued growth, we are strengthening our workforce strategy to ensure we have the right talent, at the right time, in the right way.

The Associate Director, Patient CRM Business Analyst will lead the strategic design, process development, and optimization of the Patient Relationship Management (CRM) platform supporting Patient Access and Patient Services. This role will serve as the primary liaison between business stakeholders, IT, and external partners to ensure the CRM ecosystem delivers exceptional patient and provider experiences, operational efficiency, and compliance with regulatory standards.

The ideal candidate will combine deep business understanding of patient support programs with strong Business Analysis, and systems capabilities. Field Teams, Specialty Pharmacies and HUB processes knowledge is recommended.  Experience with Salesforce.com or similar healthcare CRM platforms is a plus.

Key Responsibilities

• Business Analysis: Serve as the Business Analyst for the Patient CRM platforms, defining the vision, roadmap, and together with the Product Owner prioritized backlog to align with patient access and support goals.
• Stakeholder Management: Collaborate with cross-functional teams including Field Teams, Patient Services, Market Access, Trade, IT, Compliance, and external vendors to gather requirements and deliver scalable solutions.
• System Enhancements: Lead the design and implementation of new business processes through CRM features, integrations, and workflows that streamline patient onboarding, reimbursement, and case management processes.
• Data & Insights: Ensure business data integrity and leverage insights to drive improvements in patient engagement, adherence, and operational performance.
• Vendor Collaboration: Partner with CRM Product Owner and implementation partners to ensure timely, quality delivery of enhancements and platform stability.
• Change Management: Support user adoption through training, documentation, and continuous improvement initiatives.
• Compliance: Maintain strict adherence to all privacy, security, and regulatory requirements governing patient data and healthcare systems.
• Analytics:: Create requirements for complex reports and dashboards to satisfy User and Leadership reporting needs.
• Documentation: Produce documentation including Business Requirements Documents (BRDs), Functional Requirements / User Stories and Process flows.
• Other duties as assigned

Required & Desired Qualifications

• Bachelor’s degree required; advanced degree (MBA, MS, or equivalent) preferred.
• 10+ years of relevant experience, inclusive of experience with Patient CRM business processes, or Business Analysis roles within the pharmaceutical, biotech, or healthcare industry.
• Demonstrated experience implementing or managing Patient Services and Patient Access or other healthcare-focused business processes.
• Proven ability to manage business processes and their implementation—from vision and strategy through delivery and optimization.
• Strong understanding of patient access, reimbursement, and support program processes.
• Exceptional communication, stakeholder management, and problem-solving skills.
• Experience with data analytics, reporting tools, and translating insights into business recommendations.

Madrigal’s Total Rewards strategy is based on a biotech industry peer group comparator and is inclusive of base pay, bonus and equity. Our equity offers meaningful opportunity allowing our employees to share in the success they help create. By aligning individual and company performance, we empower employees to think like owners, giving them a stake in the organization.

All employees receive equity, which we believe reinforces our ownership culture. Base salary is determined by several factors including the candidate’s qualifications, skills, education, experience, business needs and market demands.  As of the date of this posting, a good faith estimate of the current pay scale for this position, applicable to all candidates, is $171,000 - $210,000 per year.  We comply with all applicable minimum wage laws.

All full-time employees receive equity, which reinforces our ownership culture and offers meaningful opportunity for our employees to share in the success they help create. By aligning individual and company performance, we empower employees to think like owners, giving them a stake in the organization.  

Full-time employees are also eligible for comprehensive benefits, including flexible paid time off, medical, dental, vision and life/disability insurance, and 401(k) offerings (i.e., traditional, Roth, and employer match) in accordance with applicable plans. We also offer additional voluntary benefits like supplemental life insurance, legal services, and other offerings. In addition, we offer mental health benefits through our Employee Assistance Program for employees and their family. The company also provides other benefits in accordance with applicable federal, state, and local laws. 

We are committed to providing reasonable accommodations for individuals with disabilities throughout the hiring process. If you need assistance, please contact HR@madrigalpharma.com. 

Madrigal is an Equal Opportunity Employer. All employment is decided on the basis of qualifications, merit, and business need. Applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex gender identity, sexual orientation, national origin, age, disability, protected veteran or disabled status, or other characteristic protected by applicable federal, state, or local law. 

Unsolicited resumes from agencies should not be forwarded to Madrigal. Madrigal will not be responsible for any fees arising from the use of resumes through this source. Madrigal will only pay a fee to agencies if a formal agreement between Madrigal and the agency has been established. 

Applications are being accepted on an ongoing basis and can be submitted through our Madrigal Careers site. 

Please be aware that we have received reports of individuals misrepresenting themselves as Madrigal Pharmaceuticals’ Hiring Managers, seeking to engage with job candidates through fraudulent online advertisements or job posting sites. These unauthorized individuals are using Madrigal’s name and logo in an attempt to solicit up-front fees and obtain personal information from interested job candidates. Please know that Madrigal does not conduct interviews via text or in chat rooms; conduct interviews via Skype, RingCentral or solely via telephone; charge candidates an advance fee of any kind (e.g., fees for purchasing equipment); nor does it offer positions of employment without undergoing a thorough recruiting process. 

Please also note that any correspondence with regard to employment would come from an authorized madrigalpharma.com email address or from an email address from one of our trusted search firm partners. We are aware that incorrect/fraudulent email addresses, with Madrigal misspelled, have been utilized in these most recent fraud attempts. If you receive unsolicited employment offers from people claiming to work for or on behalf of Madrigal, we recommend that you: do not respond to their questions; do not open any attachments; and do not click on any hyperlinks. Any questions regarding the legitimacy of job-related contacts can be directed to HR@madrigalpharma.com.