Associate Director of Development, Donor Relations

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Mass General Brigham Development Office represents a team of 450+ vibrant, collaborative, and skilled fundraising professionals. We are dedicated to inspiring visionary philanthropy that advances caring and curing for patients in Boston and around the world. Philanthropy enables Mass General Brigham to deliver the highest quality patient care, pursue the most innovative and promising research, train the brightest minds to become the next generation of healthcare leaders, and expand and improve our world-class facilities. Join us in our mission to transform the future of medicine. The Mass General Brigham Development Office offers excellent benefits, competitive salaries, and a hybrid flexible work schedule.To Apply:Applications must include a current resume and a cover letter detailing applicable experience and accomplishments.As part of the Donor Relations team within the Mass General Brigham Development Office, the Associate Director will play an integral role in the Donor Relations team’s philanthropic compliance work and will oversee the management of financial stewardship reporting.Reporting to the Director of Donor Relations for Fund Management and Compliance, the Associate Director will oversee fund administration and financial stewardship, serving as the primary point of contact for fund-related inquiries, data requests, and reporting. The Associate Director will ensure the accuracy and integrity of fund data in collaboration with systems teams and will drive process improvements across financial reporting, compliance, and fund management. The position monitors fund terms, expenditures, and eligibility for stewardship while ensuring funds are used appropriately and in accordance with donor intent. This position will manage donor financial reports, support special projects, and resolve complex issues in partnership with Mass General Brigham (MGB) Finance and other stakeholders. Additionally, the role will educate colleagues and donors, providing high-quality service, and develop metrics to strengthen stewardship practices.

Manages the Donor Relations team’s inbound fund requests and inquiries; serves as the primary contact for fund data, list, and report requests. Partners closely with the Information Systems Management (ISM) team to ensure data integrity and manage uploads to the donor database.

Ensures philanthropic funds are spent appropriately and in compliance with fund terms, in collaboration with MGB Finance, department and institute administrators and leadership, frontline fundraisers, and donor relations colleagues.

Contributes to resolving complex fund administration issues in collaboration with MGB Finance, relevant administrators, and the Office of General Counsel, as applicable.

Collaborates on process improvements and technology solutions across financial reporting, fund management, and compliance activities.

Tracks and audits fund terms, maturities, and expenditures for new and existing funds. Recommends funds for inclusion in or removal from stewardship, based on research and analysis.

Assists with special projects such as auditing reinvesting endowments, reviewing gifts held in the Development Office Suspense Fund, and compiling financial information from multiple sources for gift proposals.

Produces formal financial reports for donors on current-use and endowment funds, including significant utilization of the digital stewardship reporting platform (Ovrture); as well as developing bespoke financial reports for top donors, requiring research on complex funds, gifts, and expenditures. Provides high-quality customer service by educating colleagues and donors on financial topics (e.g., endowment structure, MGB Finance policies, fund expenditures). Serves as a subject matter expert, responds to inquiries, and leads presentations, workshops, and communications.

Develops stewardship metrics to inform best practices, in collaboration with Director.

Participates in professional development opportunities, including internal volunteer or job shadowing roles when appropriate

Contributes to maintaining positive office morale, even in the face of high work volume and challenging periods.

Qualifications

Bachelor’s degree required and 5-7 years of related experience. In addition, the ideal candidate will possess the following skills, abilities and competencies:

• Organizational, time management and project management skills
• Strong verbal and written communication skills
• Adaptability and flexibility in times of shifting priorities
• Ability to work collaboratively with diverse audiences
• Creativity and high levels of energy and enthusiasm
• Commitment to adopting best practices and maximizing efficiency
• Command of Word, PowerPoint, Excel and Outlook
• Competency using videoconferencing platforms (Zoom and Microsoft Teams preferred)
• Attention to detail
• Problem solving skills
• Professionalism and a strong work ethic
• Awareness of personal work styles in self and others
• Inclination to build relationships with people inside and outside of the organization
• Sound and thoughtful judgement and care in dealing with confidential information
• Proficiency with Blackbaud CRM or similar CRM fundraising database
• Familiarity with Ovrture, or a similar digital reporting platform, a plus

Additional Job Details (if applicable)

The target salary range for this position is $90,000 - $105,000. Final offers will be based on the candidate's experience and internal equity.

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$79,560.00 - $115,720.80/Annual

Grade

7At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors.

The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework