Associate Director of Facility Management - Territory Lead U.S.
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Overview
Job Description
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Who We Are
At Kyndryl, we design, build, manage, and modernize the mission‑critical technology systems that the world depends on every day. As the world’s largest IT infrastructure services provider, we partner with enterprise clients across industries to drive transformation through innovation, automation, and AI at global scale.
We are seeking an AI Engineer to help lead the design and delivery of intelligent automation and agentic AI solutions that enhance productivity, improve decision‑making, and unlock measurable business outcomes for both Kyndryl and our customers.
Role Overview
The Associate Director of Facilities Management – U.S. is a senior leadership role within Kyndryl’s Real Estate & Data Center (RDC) organization. This role is accountable for the consistent, safe, and compliant delivery of facilities management, real estate operations, construction, and related services across a defined U.S. geographic territory.
As the Territory Lead, this position serves as the primary RDC customer relationship owner for the territory and is responsible for operational execution, governance, financial oversight, and performance management. The role ensures alignment with global and regional standards while coaching Site Leads and service partners to take full ownership of site operations, asset governance, and operating budgets.
This role reports to the Regional Lead and acts as the critical escalation, coordination, and decision point between Site Leads, service providers, and regional leadership.
Key Responsibilities
Operations Leadership
- Own end‑to‑end RDC operations across the assigned U.S. territory, ensuring consistent execution of facilities management services, capital projects, and financial management.
- Ensure consistent application of global and regional standards, processes, and governance models across all assigned locations.
- Maintain ownership of territory‑level data accuracy, including asset records, operational metrics, and reporting integrity.
- Support all financial planning activities, including budgeting, forecasting, and cost controls.
- Oversee performance of employees and third‑party vendors, ensuring service delivery expectations, compliance, and KPIs are met.
- Allocate resources effectively to meet operational demands while managing risk.
- Represent RDC professionally with internal partners, customers, and external service providers.
Leadership & Strategy
- Coach and instill a strong culture of ownership across all Site Leads within the territory.
- Reinforce the philosophy:“Treat the site like your own home—you are responsible for how it looks, feels, and functions.”
- Serve as the primary escalation point for operational, financial, or stakeholder issues, ensuring timely resolution.
- Execute global and regional initiatives aligned to territory priorities and business needs.
- Provide insights and feedback to regional leadership that inform strategy, planning, and continuous improvement.
- Ensure RDC project methodologies, governance frameworks, and compliance requirements are consistently applied at the site level.
- Drive process improvement, standardization, and local innovation where appropriate.
Customer & Stakeholder Engagement
- Serve as RDC’s primary point of contact for customers and stakeholders within the territory.
- Build strong partnerships with internal functions including IT, HR, Security, EHS, Finance, and Legal.
- Proactively communicate service updates, project status, risks, and mitigation plans.
- Gather stakeholder feedback and translate it into continuous service and operational improvements.
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
Who You Are
Required Qualifications & Experience
- Bachelor’s degree in Facilities Management, Engineering, Construction Management, Business, or a related field (or equivalent professional experience).
- 10+ years of experience in facilities management, real estate, construction, or data center operations.
- Demonstrated experience with multi‑site or regional operational responsibility.
- Proven leadership experience managing teams, vendors, and complex stakeholder environments.
- Strong working knowledge of:
- Facilities operations and maintenance
- Capital and operational project governance
- Financial planning, budgeting, and cost control
- Compliance, safety, and risk management
- Excellent communication, escalation management, and relationship‑building skills.
- Ability to operate effectively in a matrixed, global organization.
Why You’ll Love Working at Kyndryl
At Kyndryl, we design, build, manage, and modernize the mission‑critical technology systems the world depends on every day. Our RDC organization plays a vital role in enabling safe, resilient, and high‑performing environments for our people and customers. You’ll join a values‑driven company that prioritizes ownership, accountability, inclusion, and continuous improvement.
The compensation range for the position in the U.S. is - $124,920 to $237,480 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations: California (San Francisco Bay Area): $149,880 to $284,880 California (All Other): $137,400 to $261,120 Colorado: $124,920 to $237,480 Massachusetts: $124,920 to $261,120 New York City: $149,880 to $284,880 Washington: $137,400 to $261,120 Washington DC: $137,400 to $261,120 This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
