Associate Global Service and Support Engineer

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: 

• Career development with an international company where you can grow the career you dream of. 

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. 

• An excellent retirement savings plan with a high employer contribution 

• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. 
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.  

• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.  

At Molecular Diagnostics, we realize the potential of personalized care as the laboratory’s most trusted and preferred source for molecular diagnostic solutions. We are a division of Abbott Laboratories, a global, diversified healthcare innovator with a legacy of pioneering work in medical diagnostics.

Associate Global Service and Support Engineer

Primary responsibilities include support of internal instrument systems used for design and development of Abbott Molecular Products, design, conduct and lead projects enhancing product usability and serviceability and providing technical support for Abbott Molecular Products. The role requires providing direct and onsite technical support for internal Abbott teams—including R&D, QC, IPS, TPS, Complaints Investigations, and Scientific Affairs—to obtain successful resolutions for internal system needs. Creation of service documentation comprises a core responsibility ranging from small procedural documentation modifications through to large sections of service manuals and comparable records. Multiple service and support related projects involvement is required, a number of which need to be led, many of which comprise cross functional teams.

Responsibilities

• Responsible for implementing and maintaining the effectiveness of the quality system.
• Creates technical documentation.
• Participates in projects involving support and service of assigned products.
• Performs assignments of a wide degree of difficulty.
• Provides input to the product teams regarding development of new designs, methods, or processes.
• Recommends changes to existing programs.
• Creates, updates, and maintains technical documentation.
• Performs CR approval and technical sign-off for service and support of assigned projects.
• Provides problem resolution for technical product support.
• Develops and/or provides input into Field Service tools for use in the field to service Abbott Molecular instrumentation.
• Provides technical support for QC instruments used in manufacturing global product, including diagnostics, troubleshooting, calibration, and partnership with manufacturing operations to ensure consistent product quality.
• Maintains accurate and timely documentation of all system activities and service actions in accordance with Abbott’s Quality System, a critical requirement for regulatory compliance, traceability, product lifecycle oversight, and informed internal decision‑making. ​

Qualifications:

• Associate's degree or equivalent certification in Science, Engineering, Allied Health or scientific or engineering related field Preferred: BS Degree in Science, Engineering, Allied Health or related field  
• Minimum 4 years of work experience in clinical laboratory, biomedical engineering, diagnostic medical equipment servicing, or related service or laboratory field.