Associate I, Sales Support
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Overview
Job Description
Nordson Medical, a global leader in Interventional Solutions, Fluid Components, and Surgical Solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.
Summary of the role
As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.
Job Summary
A Technical Sales Support role involves providing technical assistance to the sales team, troubleshooting customer issues, and ensuring that products meet client needs.
Essential Job Duties and Responsibilities
- Technical Assistance: Provide quoting, technical advice and support to the sales team regarding product specifications, usage, and troubleshooting customer inquiries.
- Customer Interaction: Engage with customers to understand their technical needs and assist them in resolving product-related issues.
- Documentation: Prepare and maintain documentation on product specifications, usage guidelines, and troubleshooting procedures to support the sales team and customers.
- Collaboration: Work closely with sales representatives, engineering and other internal support teams to relay customer feedback and ensure that products meet market demands.
- Training: Conduct training sessions for sales staff on product features and technical aspects to enhance their selling capabilities.
- Other duties as assigned
Education and Experience Requirements
Education: A bachelor's degree in a relevant field, or a related discipline is typically required.
Experience: 0-2 years of related experience in technical sales support or a similar role is often preferred.
The ideal candidate demonstrates strong self‑motivation, excellent problem‑solving abilities, and a service‑oriented mindset
Skills and Abilities
Technical Skills: Strong understanding of the technical aspects of the products being sold, along with the ability to explain complex concepts to non-technical customers.
Communication Skills: Excellent verbal and written communication skills are essential for effectively conveying technical information to customers and team members.
Additional Skills
Problem-Solving: Ability to troubleshoot and resolve technical issues efficiently.
Customer Focus: A strong customer service orientation to ensure high levels of customer satisfaction.
Team Collaboration: Ability to work collaboratively with sales, engineering, and other internal support teams to achieve common goals.
This role is crucial in bridging the gap between technical products and customer needs, ensuring that clients receive the support they require to effectively utilize the products offered by the company. By combining technical knowledge with sales expertise, Technical Sales Support professionals contribute significantly to the overall success of the sales team and the organization
Working Conditions and Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Travel Required
None
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Interested?
If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.
About Nordson Medical
At Nordson MEDICAL, you don't have to be a doctor to help save lives. We are the global expert in the design, development, and manufacturing of complex medical devices and component technologies. By joining our team today, you will help us bring innovative ideas to life. Nordson MEDICAL is a global team that works to create components for life-saving medical devices. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson MEDICAL. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.