Associate Lifecycle Marketing Specialist

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

The Associate Lifecycle Marketing Specialist supports the US Lifecycle Marketing team by assisting with the production, coordination, and quality assurance of email and push marketing campaigns. Working closely with Lifecycle Marketing Specialists, this role helps manage campaign workflows, build and validate campaigns in Salesforce Marketing Cloud, and ensure timely, accurate execution. The Associate Specialist also supports campaign reporting, documentation, and operational processes that drive ticket sales, fan engagement, and subscriber growth. This role provides hands-on experience in marketing automation and lifecycle marketing operations with opportunities to grow into a Lifecycle Marketing Specialist position.

What Will You Do?

• Build, configure, and schedule lifecycle and ad hoc email campaigns in Salesforce Marketing Cloud
• Manage inbound campaign requests, track work through the campaign intake process, and ensure requests are complete and accurately documented.
• Execute campaign quality assurance (QA), including link validation, personalization verification, audience targeting, content accuracy, and email rendering across devices and email clients.
• Maintain the lifecycle marketing campaign calendar and coordinate deployment schedules with regional Lifecycle Marketing Specialists to support timely campaign execution.
• Prepare standard campaign reports and dashboards and assist regional Lifecycle Marketing Specialists in compiling and distributing campaign performance metrics.
• Maintain campaign documentation, process guides, and operational procedures to support consistent execution and continuous process improvement.

What Will You Bring?

• BA/BS Degree (4-year) (Advanced Degree Preferred) Bachelor's Degree or equivalent experience required; degree in Business, Management Information Systems, Computer Science or related field preferred.
• 1-2 years' experience in digital marketing, email/push/SMS marketing, CRM marketing or marketing operations.
•  Experience assisting with campaign execution in a marketing automation platform such as Salesforce Marketing cloud, Braze, Iterable, HubSpot or similar tools preferred.
• Experience coordinating marketing projects or campaign workflows across multiple stakeholders.
• Experience performing campaign QA, link validation or marketing production tasks preferred.
• Experience preparing marketing reports or compiling campaign performance metrics preferred.
• Experience working in fast-paced marketing environments such as entertainment, ticketing, ecommerce or consumer marketplaces preferred.
• Familiarity with email marketing platforms or marketing automation tools such as Salesforce Marketing Cloud or similar systems.
• Strong attention to detail with ability to execute campaign QA processes including link validation, personalization checks and rendering tests.
• Strong organization and project coordination skills with the ability to manage multiple campaign requests and deadlines.
• Ability to collaborate effectively with marketing, creative, marketing operations and regional marketing teams.
• Strong written and verbal communication skills.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $22.01 - $27.00/hr.

Bonus: This position is Not eligible for a bonus under the current bonus plan requirements.)

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

• Employer does not offer work visa sponsorship for this position.

What's in it for You?

• Extraordinary People - we're not kidding!
• Meaningful Mission- Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning- Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging- A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 30 min Virtual Recruiter interview  
• Stage 2: 45-min Virtual/Onsite Hiring Manager interview
• Stage 3: 30-min Virtual/Onsite Team Lead interview
• This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

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