Associate ll, Customer Service

Nordson Industrial Coating Solutions, a global leader in Industrial Coating Solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

The Associate II, Customer processes transactions routed to designated customer service desks within the case management system. This includes processing inbound requests initiated via phone or electronically from internal and external customers for quotes, orders, returns, warranties, and other inquiries.

Essential Job Duties and Responsibilities

• Complete requests received via phone or electronically from internal and external customers.
• Create and manage standard quotations, sales orders, returns, warranty requests, credit/debit, portal, tailgate, and eNordson orders in SAP in a timely manner according to established goals of the Customer Service Manager.
• Answer inquiries regarding order status, order expedites, inventory availability, delivery status, and pricing.
• Troubleshoot and help resolve customer complaints.
• Follow correct process to communicate with other Nordson teams to solve problems and get the information needed for an inquiry.
• Ability to learn and use Nordson case management technology to retrieve and update status of each task assignment.
• Conduct themselves in a way that fosters a positive, supportive, and professional work environment.
• Identify opportunities to enhance and improve their daily tasks.
• Base performance standards against established metrics to drive performance improvements.
• Performs other duties as assigned.

Education and Experience Requirements

Education:

• Associate or bachelor’s degree preferred.

Experience:

• Two to four years of CSR experience preferred.
• Previous SAP experience with standard orders
• Previous case management system experience preferred.

Preferred Skills and Abilities

• Excellent written and verbal communication skills
• Excellent organization skills
• Excellent time management skills
• Customer focused.
• Collaborator
• Detail Oriented
• Self-motivated
• Computer literate
• SAP system knowledge
• Able to work under pressure.
• Maintain a high degree of professionalism when dealing with customers and associates.
• Relevant experience in a customer service-related environment or a business environment is highly desired.

Working Conditions and Physical Demands

Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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Interested?

If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.

About Nordson Industrial Coating Solutions

Manufacturers rely on Nordson Industrial Coating Solutions equipment for the precise application and curing of powder coatings, liquid paint, ambient temperature adhesives and sealants, and food and beverage container production. By joining our team today, you will help us bring innovative ideas to life. Nordson Industrial Coating Solutions is a global team that works to create industrial coating solutions that help our customers improve their manufacturing process, produce better products and become even more competitive. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Industrial Coating Solutions. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.